Assistant Manager, Service Delivery (DSC/JH)

ST Engineering; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ST Engineering is seeking a role focused on managing and coordinating projects, resources and operational SLA deliverables to drive operational excellence and achieve outstanding customer success outcomes. The responsibilities include planning infrastructure sustainment projects, coordinating between teams, monitoring system performance, supporting risk management, and contributing to best practices.

The role requires collaboration with the Customer Success Division and readiness for 24x7

Qualifications

• Experience in infrastructure management or IT service delivery, preferably in information security.
• Strong planning and coordination abilities across cross-functional teams.
• Detail-oriented with analytical mindset and problem-solving skills.
• Experience managing projects and resources to ensure on-time, high-quality service.
• Willingness to learn and develop professionally.
• Collaborative and inclusive team player.

Responsibilities

• Assist in planning and delivering infrastructure sustainment projects aligned with business objectives and customer expectations.
• Coordinate between teams and stakeholders to ensure seamless service delivery.
• Monitor system performance and service metrics to identify improvements.
• Support risk management by identifying issues and escalating appropriately.
• Contribute to development and implementation of processes and best practices for infrastructure integrity.
• Provide leadership and guidance to junior staff.
• Collaborate with Customer Success Division to align infrastructure support with client needs and satisfaction.

Skills

Organisational skills

Communication skills

Problem solving

Analytical mindset

Project management

Collaboration

Continuous learning

Education

Information Technology or Engineering degree

Job description

The primary focus of this role is to manage and coordinate projects, resources, and operational SLA deliverables to drive operational excellence and achieve outstanding customer success outcomes.

Responsibilities

• Assist in planning and delivering infrastructure sustainment projects aligned with business objectives and customer expectations.
• Coordinate between various teams and stakeholders to ensure seamless execution of service delivery.
• Monitor and analyze system performance and service metrics to identify improvement opportunities.
• Support risk management efforts by proactively identifying potential issues and escalating them appropriately.
• Contribute to the development and implementation of processes and best practices aimed at sustaining infrastructure integrity and performance.
• Provide leadership and guidance to junior staff members, fostering a collaborative and productive work environment.
• Collaborate with the Customer Success Division to align infrastructure support with evolving client needs and enhance overall satisfaction.

Requirements

• Demonstrated experience in infrastructure management, IT service delivery, or a related field, preferably within the information security sector.
• Strong organisational and communication skills, with the ability to work effectively with cross-functional teams and clients.
• Good problem-solving capabilities, detail-oriented with an analytical mindset.
• Proven ability to manage projects and resources, ensuring timely and quality service delivery.
• Committed to continuous learning and professional development.
• A collaborative approach, promoting inclusivity and respect for diverse perspectives.
• Qualifications in Information Technology, Engineering, or related disciplines would be advantageous.
• Expected to be on 24x7 standby, with allowance.