Service Delivery Manager (IT Infrastructure)

Aryan-Solutions-Pte.-Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Aryan-Solutions-Pte.-Ltd. is seeking a Service Delivery Manager (IT Infrastructure) for a public sector engagement in Singapore.

The role is on-site, supporting a 24x7 operational environment and ensuring high availability of IT infrastructure and security services. You will act as the single point of contact for operational matters, drive service improvements, and coordinate multi-vendor delivery to meet SLA commitments.

Qualifications

• 10+ years IT Service Management / IT Operations across multiple service domains.
• ITSM/ITIL
• Multi-vendor management
• Incident management
• Service transition
• SLA management
• Analytical and communication skills

Responsibilities

• Single point of contact for all operational and service delivery matters.
• Ensure deliverables per SLA.
• Oversee critical incidents (Sev1/2).
• Multi-vendor management.
• Drive service improvements.

Education

Degree in CS/IT or related

Job description

Service Delivery Manager (IT Infrastructure)

About the role

We are hiring a Service Delivery Manager (IT Infrastructure) for a managed IT infrastructure and security services engagement supporting a public sector organisation in Singapore. This is an on-site role supporting a 24x7 operational environment.

Key responsibilities

• Single point of contact for all operational and service delivery matters
• Ensure deliverables per SLA
• Oversee critical incidents (Sev1/2)
• Multi-vendor management
• Drive service improvements

What you will bring

• 10+ years IT Service Management / IT Operations across multiple service domains
• ITSM/ITIL
• Multi-vendor management
• Incident management
• Service transition
• SLA management
• Analytical and communication skills

Qualifications & certifications

• Degree in CS/IT or related
• ITIL certification preferred

Work arrangement

• Location: Singapore, on-site at client premises
• Employment type: Contract / Permanent / Full Time
• Working days: Monday to Friday
• The successful candidate must be able to obtain the required government security clearance before starting
• Candidates with existing CAT security clearance will be preferred