Service Delivery Manager (IT Infrastructure)

ARYAN SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 110,000 - 150,000; Full time

Job summary

ARYAN SOLUTIONS PTE. LTD. is seeking a Service Delivery Manager (IT Infrastructure) for an on-site engagement with a public sector organization in Singapore. The role covers a 24x7 operational environment and requires strong ITSM leadership.

You will be the single point of contact for operations, ensure SLA compliance, manage Sev1/2 incidents, oversee multi-vendor relationships, and drive continuous service improvements in a demanding setting.

Qualifications

• 10+ years IT Service Management / IT Operations experience across multiple service domains.
• ITIL certification preferred.
• Security clearance eligibility required.

Responsibilities

• Single point of contact for all operational and service delivery matters.
• Ensure deliverables per SLA.
• Oversee critical incidents (Sev1/2).
• Multi-vendor management.
• Drive service improvements.

Skills

ITIL

Multi-vendor management

Incident management

Service transition

SLA management

Analytical skills

Communication skills

IT Service Management

Education

Degree in CS/IT or related

ITIL certification

Job description

About the role

We are hiring a Service Delivery Manager (IT Infrastructure) for a managed IT infrastructure and security services engagement supporting a public sector organisation in Singapore. This is an on-site role supporting a 24x7 operational environment.

Key responsibilities

• Single point of contact for all operational and service delivery matters
• Ensure deliverables per SLA
• Oversee critical incidents (Sev1/2)
• Multi-vendor management
• Drive service improvements

What you will bring

• 10+ years IT Service Management / IT Operations across multiple service domains
• ITSM/ITIL
• Multi-vendor management
• Incident management
• Service transition
• SLA management
• Analytical and communication skills

Qualifications & certifications

• Degree in CS/IT or related
• ITIL certification preferred

Work arrangement

• Location: Singapore, on-site at client premises
• Employment type: Contract / Permanent / Full Time
• Working days: Monday to Friday

The successful candidate must be able to obtain the required government security clearance before starting Candidates with existing CAT security clearance will be preferred