Assistant Manager/Senior Executive, Zone Operations, PHCC

National University Polyclinics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NUHS Population Health & Community Care (PHCC) invites applications for a Regional Health Manager to lead community care operations in western Singapore. You will collaborate with NUHS hospitals and polyclinics, GP partners and community providers to anchor care in the community and improve residents’ health experiences.

The role emphasizes programme development, coordinating community operations, evaluating services, and driving patient experience improvements while strengthening partnerships

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum 2 years of working experience in healthcare, operations or customer service.
• Experience in healthcare operations and customer service is advantageous.
• Strong written, verbal, and interpersonal communication skills.
• Ability to manage complaints and feedback with a sense of responsibility.

Responsibilities

• Support the operations of Community Care Team in assigned area to improve health and anchor care in the community.
• Engage community partners to collaborate in taking care of residents' health and coordinate community operations.
• Support operations planning in the assigned area, including data analysis and KPI monitoring.
• Assist in improving community operations to enhance care and residents' experience.
• Support overall Patient Experience efforts and address residents' concerns with stakeholders.
• Other duties as assigned.

Skills

Healthcare operations

Customer service

Communication

Interpersonal skills

Education

Bachelor's Degree

Job description

At NUHS Population Health & Community Care (PHCC), we believe that better health starts in the community.

As the Regional Health Manager for western Singapore, we bring together NUHS family of hospitals and polyclinics, alongside general practitioners, social care providers, and community partners to improve the health and wellbeing of residents through an integrated ecosystem of care. Together, we are reimagining how health and care are delivered by strengthening prevention, enabling seamless care experiences, and empowering individuals to take charge of their health.

Join us on this meaningful journey. Whether advancing innovative programmes, strengthening community partnerships, or shaping the future of population health and community care, your work will help create lasting impact for residents and communities across western Singapore.

Overview

Support the operations of Community Care Team in assigned area to improve health and anchor care in the community.

Job Responsibilities

1) Support the operations of Community Care Team in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

• Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.

• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience.

• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.

• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties as assigned

Requirements

• Bachelor's Degree
• Minimum 2 years of working experience
• Experience in healthcare, operations related and/or customer service environment will be advantageous
• Good written, communication and interpersonal skills
• Strong sense of responsibility and ability to manage complaints and feedback