Assistant Manager/Senior Executive, Community Operations, PHCC(7156)

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

National University Health System Pte. Ltd. in Singapore seeks a capable Operations Lead to coordinate community care delivery and anchor care in the local area.

You will lead the community care team, engage partners, analyze workloads, and help pilot new programmes to improve residents' experience. The role requires a Bachelor Degree, 2+ years in healthcare/operations or customer service, plus strong writing, communication and interpersonal skills to manage feedback and drive service

Qualifications

• Bachelor degree required.
• Relevant experience in healthcare, operations or customer service.
• Minimum 2 years of experience.
• Strong writing and communication skills.
• Excellent interpersonal abilities and accountability.

Responsibilities

• Support community care team operations in an assigned area to support residents in leading a healthy lifestyle.
• Engage community partners to collaborate in residents' health and coordinate operations.
• Assist in operations planning and monitor workload.
• Analyze ops data and monitor KPIs.
• Support service improvement and pilot new programmes and processes.
• Assist in enhancing patient experience and handle feedback and complaints.
• Any other duties.

Skills

Writing skill

Communication skill

Interpersonal skill

Responsibility

Complaint handling

Education

Bachelor Degree

Job description

Overview

Lead community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities

• 1) Support community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.
• Transition care programme
• Community Health Posts
• 2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.
• 3) Support in operations planning in assigned area.
• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.
• 4) Support in improving community operations to enhance care and residents experience.
• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.
• 5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.
• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents' concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.
• 6) Any other duties.

Requirements

• Bachelor Degree
• With relevant experience in healthcare, operations related and/or customer service environment
• Minimum 2 years of experience
• Writing skill
• Communication skill
• Interpersonal skill
• Strong sense of responsibility and ability to manage complaints and feedback