Senior Assistant Manager, Innovation & Improvement Office

NHG Health; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NHG Health in Singapore seeks a Senior Assistant Manager in the Innovation & Improvement Office to lead data-driven improvement initiatives. You will partner with stakeholders across the hospital to interpret results and present insights using data science, optimisation and machine learning techniques.

The role requires collaboration with doctors, nurses and operations staff to drive continuous improvement and align department goals with NHG's strategic objectives.

Qualifications

• Bachelor's degree in Computer Science, Data Science, Analytics, Applied Mathematics, Statistics, Operations Research, Engineering, Artificial Intelligence, or related quantitative disciplines.
• Minimum of 2–3 years in service industry/health-care related areas preferred.
• Strong acumen for data analysis and proficiency with utilising various analytical and modelling tools.
• Analytical with strong problem-solving skills, and ability to work with incomplete or imperfect data.
• Good writing ability, to translate data insights into well-structured reports and presentations.
• Intermediate to advanced level of skill in Microsoft Excel preferred.
• Good communication and collaboration skills, capable of engaging effectively with different internal and external stakeholders.
• Independent, dynamic, self-motivated and result oriented.

Responsibilities

• Data & Analytics: Perform in-depth analysis, formulate insights and provide recommendations that support project outcomes.
• Project Management: Assist in projects from conception to completion, supporting timely delivery.
• KPI Monitoring: Establish metrics and KPIs with cross-functional teams to monitor improvement initiatives.
• Reporting: Generate and present regular reports on progress, insights and impact of projects.
• Supporting continuous improvement: Collaborate with clinicians and staff to foster innovation and improvement.
• Align department goals with hospital business goals.
• Provide secretariat and administrative support to the department and NHG.
• Support corporate activities at NHG cluster level.

Skills

Data analysis

Project management

KPI monitoring

Reporting

Excel

Communication

Problem solving

Independent

Education

Bachelor's degree in Computer Science, Data Science, Analytics, Applied Mathematics, Statistics, Operations Research, Engineering, AI, or related quantitative disciplines

Tools

Excel

Job description

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Senior Assistant Manager, Innovation & Improvement Office

Family Group: Administration

The Senior Assistant Manager will be part of the Analytics team who partner stakeholders to interpret and present statistical outcomes to support improvement initiatives. The individual collaborates across departments to address their challenges using data and appropriate techniques in Data Science, Optimisation and Machine Learning.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

• Data & Analytics: Perform in-depth analysis (including data extraction, processing, and analysing), formulate insights and provide recommendations that support the desired project outcomes and business case.
• Project Management: Assist in projects from conception to completion, supporting timely delivery and achievement of desired outcomes.
• KPI Monitoring: Work closely with cross-functional teams to establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data-driven decisions.
• Reporting: Generate and present regular reports on the progress, insights and impact of improvement projects to key stakeholders.
• Supporting continuous improvement: Work closely with doctors, nurses, allied health professionals, operations staff and other support departments to foster a culture of innovation and continuous improvement.
• Align the department's goals with the business goals of the hospital.
• Provide secretariat and administrative support to the department and hospital.
• Support all corporate activities, including at NHG cluster level.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

• Bachelor's degree in Computer Science, Data Science, Business Analytics, Applied Mathematics, Statistics, Operations Research, Engineering, Artificial Intelligence, or related quantitative disciplines.
• Minimum of 2 – 3 years in service industry/health-care related areas preferred.
• Strong acumen for data analysis and proficiency with utilising various analytical and modelling tools.
• Analytical with strong problem-solving skills, and ability to work with incomplete or imperfect data.
• Good writing ability, to translate data insights into well-structured reports and presentations.
• Intermediate to advanced level of skill in Microsoft Excel preferred.
• Good communication and collaboration skills, capable of engaging effectively with different internal and external stakeholders.
• Comfortable with uncertainty in work assignments.
• Independent, dynamic, self-motivated and result oriented.
• Possess a positive attitude, is proactive and keen to learn.