Senior Assistant Manager, Innovation & Improvement Office - Analytics

KHOO TECK PUAT HOSPITAL PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

KHOO TECK PUAT HOSPITAL PTE. LTD. is seeking a Senior Assistant Manager to join the Analytics team. You will partner with stakeholders to interpret and present statistical outcomes to support improvement initiatives across departments.

You will leverage Generative AI techniques and data visualization tools such as Power BI or Tableau to create intuitive dashboards, monitor KPIs, and report progress to key stakeholders.

Qualifications

• Bachelor's degree in a quantitative field.
• 2–3 years in service industry/health-care preferred.
• Strong data analysis and proficiency with analytical/modelling tools.
• Analytical with strong problem solving and handling imperfect data.
• Good writing ability to translate insights into reports/presentations.

Responsibilities

• Perform in-depth data analysis (extraction, processing, analysis) and provide actionable insights.
• Develop and implement solutions using Generative AI; create dashboards in Power BI/Tableau.
• Assist in projects from conception to completion, supporting timely delivery.
• Establish metrics and KPIs with cross-functional teams to monitor impact.
• Generate and present progress reports on outcomes and improvements.
• Collaborate with doctors, nurses, and operations staff to drive continuous improvement.

Skills

Data analysis

Problem solving

Writing

Communication

Collaboration

Education

Bachelor's degree in Computer Science, Data Science, Business Analytics, Applied Mathematics, Statistics, Operations Research, Engineering, AI or related quantitative disciplines

Tools

Power BI

Tableau

Microsoft Excel

Job description

The Senior Assistant Manager will be part of the Analytics team who partner stakeholders to interpret and present statistical outcomes to support improvement initiatives. The individual collaborates across departments to address their challenges using data and appropriate techniques in Data Science, Optimisation and Machine Learning.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

• 1. Data & Analytics:
  • a.Perform in-depth analysis (including data extraction, processing, and analysing), formulate insights and provide recommendations that support the desired project outcomes and business case.
  • b.Develop and implement solutions using Generative AI techniques and leverage data visualization tools such as Power BI or Tableau to create intuitive and impactful dashboards.
• 2. Project Management: Assist in projects from conception to completion, supporting timely delivery and achievement of desired outcomes.
• 3. KPI Monitoring: Work closely with cross-functional teams to establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data-driven decisions.
• 4. Reporting: Generate and present regular reports on the progress, insights and impact of improvement projects to key stakeholders.
• 5. Supporting continuousimprovement: Work closely with doctors, nurses, allied health professionals, operations staff and other support departments to foster a culture of innovation and continuous improvement.

(B) GENERAL

• 1.Align the department's goals with the business goals of the hospital.
• 2.Provide secretariat and administrative support to the department and hospital.
• 3.Support all corporate activities, including at NHG cluster level.

JOB REQUIREMENTS

(A) EDUCATION,TRAINING AND EXPERIENCE

• Bachelor's degree in Computer Science, Data Science, Business Analytics, Applied Mathematics, Statistics, Operations Research, Engineering, Artificial Intelligence, or related quantitative disciplines.
• Minimum of 2 – 3 years in service industry/health-care related areas preferred.
• Strong acumen for data analysis and proficiency with utilising various analytical and modelling tools.
• Analytical with strong problem-solving skills, and ability to work with incomplete or imperfect data.
• Good writing ability, to translate data insights into well-structured reports and presentations.
• Intermediate to advanced level of skill in Microsoft Excel preferred.
• Good communication and collaboration skills, capable of engaging effectively with different internal and external stakeholders.
• Comfortable with uncertainty in work assignments.
• Independent, dynamic, self-motivated and result oriented.
• Possess a positive attitude, is proactive and keen to learn.