Assistant Manager & Senior Executive, Human Resource

NTUC Club; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading employee relations organization in Singapore is seeking a professional to manage employee relations, administer HR policies, and drive engagement initiatives. The ideal candidate will have a degree in HR or a related field, with at least 5 years of experience in employee relations or HR. Responsibilities include managing grievances, supporting HR systems, and promoting a positive workplace culture. Strong knowledge of employment legislation is essential. This role offers opportunities to enhance workplace engagement and culture.

Qualifications

• 5+ years of experience in Employee Relations or Human Resources.
• Hands-on experience managing disciplinary cases and grievances.
• Strong knowledge of employment legislation and industrial relations practices.

Responsibilities

• Manage disciplinary cases, grievances, and misconduct in a unionised environment.
• Coordinate workplace investigations and advise management on performance issues.
• Administer HR policies and provide guidance on policy interpretation.
• Drive initiatives to strengthen organisational culture and employee morale.

Skills

Employee relations management

Disciplinary case management

HR policies administration

Strong communication skills

Analytical skills

Education

Degree in Human Resource Management

Degree in Industrial Relations

Degree in Business Administration

Job description

Job Purpose

This role supports the organisation in maintaining a fair, compliant, and engaged workplace. It is responsible for managing employee relations matters, administering employee-related policies and benefits, supporting HR systems, and driving engagement initiatives that foster a positive organisational culture.

Roles and Responsibilities

1. Discipline & Grievance Management

• Manage disciplinary cases, grievances, and misconduct in a unionised environment.
• Lead workplace investigations, including fact-finding, interviews, and documentation.
• Coordinate hearings and advise management on corrective actions and performance issues.
• Partner with union reps and stakeholders to resolve disputes fairly.

2. Policies & Benefits Administration

• Administer HR policies and benefit programmes in compliance with regulations.
• Provide guidance to staff on policy interpretation and benefiteligibility.
• Support periodic policy reviews to ensure alignment with industrial relations requirements.

3. HR Systems (BIPO) & Engagement portals

• Provide operational support for BIPO and HR systems, ensuring data integrity and reporting accuracy.
• Troubleshoot system issues and support process enhancements/testing.
• Identify and implement AI and technology tools to improve HR efficiency and synergy.

4. Engagement & Culture

• Drive initiatives to strengthen organisational culture and employee morale.
• Partner with stakeholders on communication and change management.
• Analyze employee feedback to recommend improvements to the employee experience.

Qualifications and Other Requirements

• Degree in Human Resource Management, Industrial Relations, Business Administration or a related field.
• Minimum 5 years of experience in Employee Relations or Human Resources.
• Hands‑on experience managing disciplinary cases, grievances, HR policies and HR systems.
• Strong knowledge of employment legislation and industrial relations practices.
• Self‑motivated, resourceful, independent and a team player.
• Excellent presentation, written and verbal communication skills.
• High level of professionalism, discretion and sound judgement.
• Analytical and detail‑oriented, with the ability to manage sensitive issues effectively.