Assistant Manager / Senior Assistant Manager, Service Academy

NUHS@Home; Singapore; Presencial; SGD 70.000 - 100.000; Jornada completa

Descripción de la vacante

National University Hospital's Service Academy is seeking a dynamic Assistant Manager / Senior Assistant Manager to shape recognition platforms, foster partnerships, and champion initiatives that elevate service culture across the organisation.

You will lead awards management, engage stakeholders, organize learning experiences, and support e-learning and coaching initiatives, contributing to a culture of service excellence.

Formación

• Bachelor’s degree in Learning & Development or related field.
• ACTA or DDLP would be advantageous.
• 3–5 years in learning & development, awards management, or stakeholder engagement.
• Strong project management and organisational skills.
• Excellent communication and interpersonal abilities.

Responsabilidades

• Lead awards management for quarterly internal and external service awards.
• Collaborate with HR and external organisations to drive participation and recognition initiatives.
• Organise site visits to renowned service organisations for learning opportunities.
• Support the Academy’s mission with co-training, e-learning and on-ground service coaching.

Conocimientos

Project management

Stakeholder engagement

Communication skills

Organizational skills

Learning & development

Educación

Bachelor’s degree in Learning & Development or related field

ACTA, DDLP

Descripción del empleo

Job ID: 10258

Job Function: Administration

Institution: National University Hospital

Overview

The Service Academy is dedicated to cultivating a culture of service excellence and celebrating those who consistently deliver extraordinary care to patients and colleagues. We are seeking a dynamic and committed individual to join our team as Assistant Manager / Senior Assistant Manager. This role offers the opportunity to shape recognition platforms, foster partnerships, and champion initiatives that elevate service culture across the organisation.

Key Responsibilities

• Awards Management & Recognition
  • Lead the coordination of quarterly internal service awards and external service award submissions.
  • Call for submissions, consolidate evidence, and manage scoring processes with precision and fairness.
  • Liaise with organising committees to ensure seamless award presentations and events.
  • Drive improvement projects for service awards and recognition systems employing automation / APIs
• Stakeholder Engagement
  • Collaborate with internal partners such as HR, as well as external organisations, to drive award participation and recognition initiatives.
  • Communicate effectively with diverse stakeholders to ensure timely and impactful submissions.
• Learning & Exposure
  • Organise site visits to renowned service organisations, providing learning opportunities and inspiration for service champions.
  • Curate meaningful experiences that reward and motivate staff for their dedication to service excellence.
• Service Academy Support
  • Contribute to broader departmental functions, including co-training initiatives, e-learning and on-ground service coaching.
  • Support the Academy’s mission of embedding service excellence into daily practice and culture.

Qualifications & Attributes

• Bachelor’s degree preferably in Learning & Development or related field and ACTA, DDLP though not necessary would be an advantage
• At least 3–5 years of experience in learning & development, awards management, or stakeholder engagement.
• Strong project management and organisational skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills to engage stakeholders across levels.
• Passion for service excellence and recognition, with a keen eye for detail and quality.
• Ability to work independently while contributing to a collaborative team environment.