Assistant Manager / Senior Assistant Manager, Service Ops

NUHS@Home; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

NUHS@Home, in collaboration with National University Hospital, seeks an Administration professional to support service operations and drive patient experience initiatives. You will work with clinics and wards, analyze feedback, and contribute to change management efforts that reinforce the hospital's Incredible Care culture.

Key responsibilities include engaging stakeholders, developing and managing improvement initiatives, and tracking timelines to ensure seamless integration into daily

Qualifications

• Bachelor’s degree required.
• 2–3 years in an operations role, healthcare preferred.
• Familiarity with project management concepts.
• Able to use data to drive initiatives and improvements.

Responsibilities

• Engage stakeholders across clinics and wards using patient feedback and data.
• Identify areas for improvement and develop initiatives.
• Design and implement change management plans per NUH Service Delivery System.
• Develop and manage timelines for initiatives.
• Collaborate with stakeholders to integrate initiatives into daily operations.
• Monitor effectiveness and provide data-driven recommendations.

Skills

Stakeholder engagement

Project management

Data-driven initiatives

Communication skills

Teamwork

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Job ID: 10402

Job Function: Administration

Institution: National University Hospital

Overview

This role is central to fostering a culture of service excellence and reinforcing the importance of ‘Incredible Care’ in a tertiary hospital setting. The individual, as part of Service Ops team, will work closely with various stakeholders, collaborate in joint initiatives, identify areas of improvement, and execute change management plans to enhance patient experience and satisfaction.

Job Responsibilities

You will be responsible for the following:

• Engage stakeholders such as clinic and ward managers etc, tap on insights from patient feedback and department operational data to:
• Identify areas of improvements
• Develop initiatives
• Design and implement change management plans, in line with NUH Service Delivery System to improve patient experience
• Develop and manage timelines
• Collaborate with stakeholders to ensure initiatives are well integrated into daily operations
• Monitor and evaluate the effectiveness of implemented initiatives, making data-driven recommendations for continuous improvement

Requirements

• Bachelor’s degree
• 2-3 years of experience in an operations role, preferably within the healthcare sector or customer service setting.
• Familiarity and experience with project management concepts
• Experience with, or willingness to learn change management principles
• Familiarity with use of data to drive initiatives
• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills, with the ability to interact with various stakeholders
• Enthusiasm for continuous learning and professional development in the field of patient experience
• Demonstrated ability to work effectively in team environments.
• Attention to detail, ability to learn and adapt quickly in a dynamic healthcare environment.