Assistant Manager (Outbound Services)

SPO Singapore Polytechnic; Singapore; Vor Ort; SGD 70.000 - 95.000; Vollzeit

Zusammenfassung

Singapore Public Service is seeking an Assistant Manager, Outbound Services to drive process improvement and digital enablement for administrative aspects of student overseas programmes. You will review workflows, translate needs into system requirements, coordinate enhancements to the SP Overseas Programme module, and support implementation and user adoption.

Collaboration with Academic Schools, Departments and stakeholders is essential to ensure efficient, accurate, user-centered and compliant

Qualifikationen

• Diploma or degree in Information Technology, Information Systems, Computer Science or related field.
• 2–4 years of experience in business analysis, systems implementation, digital transformation, process improvement or related roles.
• Strong process-mapping and business-analysis skills with experience in requirements gathering, system enhancements and testing.

Aufgaben

• Review and redesign end-to-end overseas programme workflows to reduce pain points and gaps; introduce automation and self-service options.
• Translate operational needs into functional requirements; coordinate system enhancements with IT and oversee user acceptance testing.
• Maintain operational documentation; monitor compliance; train users and support adoption of new processes and systems.
• Improve data quality and develop dashboards and reports for operational monitoring and management decision-making.
• Oversee overseas programme processes like trip submissions, insurance, funding, procurement, stakeholder inquiries and exceptions.

Kenntnisse

Process mapping

Business analysis

Requirements gathering

System enhancements

UAT

Stakeholder engagement

Documentation

Ausbildung

Diploma or degree in IT/IS/CS

Tools

Microsoft 365

Power BI

Low-code automation tools

Jobbeschreibung

Plaque of Commendation (Gold) – NTUC May Day Awards 2026 Most Positive Workplace Collaboration Award – Singapore International Chamber of Commerce (SICC) Awards 2025 The Straits Times Singapore’s Best Employers for 2024, 2025 & 2026

Assistant Manager, Outbound Services

The role will drive process improvement and digital enablement for the administration of student overseas programmes. The role will review end-to-end workflows, translate operational needs into system requirements, coordinate enhancements to the SP Overseas Programme system module and related platforms, conduct data validation and user acceptance testing, and support implementation and user adoption. Working with Academic Schools, Departments and relevant stakeholders, the candidate will also oversee selected outbound operational processes to ensure that they are efficient, accurate, user‑centred and compliant with requirements.

What you will be working on

Review and redesign end-to-end overseas programme workflows to address pain points and control gaps, and introduce opportunities for simplification, automation and self‑service.

Translate operational needs into functional requirements, coordinate system enhancements with colleagues in IT, and oversee user acceptance testing and implementation.

Maintain operational documentation, monitor compliance, conduct user training and support the adoption of new processes and systems.

Improve data quality and develop dashboards and reports to support operational monitoring and management decision‑making.

Oversee selected overseas programme processes, including trip submissions, insurance, funding, procurement, stakeholder enquiries and exception management.

What we are looking for

Relevant diploma or degree in Information Technology, Information Systems, Computer Science or a related discipline; relevant professional certifications would be advantageous.

2 – 4 years of relevant experience in business analysis, systems implementation, digital transformation, process improvement, project management or operations, preferably in the public sector.

Strong process‑mapping and business‑analysis skills, with experience in requirements gathering, system enhancements, user acceptance testing and implementation.

Proficiency in digital tools, data analysis and reporting; familiarity with Microsoft 365, Power BI and low‑code automation tools would be advantageous.

Strong project‑management, stakeholder‑engagement, communication and documentation skills, with an analytical, detail‑oriented and service‑focused approach.

Successful candidate will be offered a contract until 30 December 2027.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services.

Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you.

The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development.

Be part of the team that shapes the future of Singapore.