Assistant Manager (Outbound Services)

Singapore Polytechnic International; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Polytechnic International in Singapore invites an Assistant Manager, Outbound Services to drive process improvement and digital enablement for the administration of student overseas programmes. You will review workflows, translate needs into system requirements, and coordinate enhancements to the SP Overseas Programme system module and related platforms.

Working with Academic Schools, Departments and stakeholders, you will oversee outbound processes to ensure they are efficient,

Qualifications

• Relevant diploma or degree in Information Technology, Information Systems, Computer Science or a related discipline.
• Professional certifications would be advantageous.
• 2–4 years of experience in business analysis and systems implementation.

Responsibilities

• Review and redesign overseas programme workflows to eliminate pain points and gaps.
• Translate needs into functional requirements; coordinate system enhancements and UAT.
• Maintain documentation, monitor compliance, and train users on new processes.
• Improve data quality and develop dashboards for monitoring and decisions.
• Oversee processes including trip submissions, insurance, funding, procurement, inquiries.

Skills

Business analysis

Systems implementation

Digital transformation

Process improvement

Project management

Operations

Education

Diploma or degree in IT/IS/CS

Tools

Microsoft 365

Power BI

Low-code automation tools

Job description

[What the role is]

Plaque of Commendation (Gold) – NTUC May Day Awards 2026

[What the role is]

Plaque of Commendation (Gold) – NTUC May Day Awards 2026
Most Positive Workplace Collaboration Award – Singapore International Chamber of Commerce (SICC) Awards 2025
The Straits Times Singapore’s Best Employers for 2024, 2025 & 2026
The Assistant Manager, Outbound Services, will drive process improvement and digital enablement for the administration of student overseas programmes. The role will review end-to-end workflows, translate operational needs into system requirements, coordinate enhancements to the SP Overseas Programme system module and related platforms, conduct data validation and user acceptance testing, and support implementation and user adoption. Working with Academic Schools, Departments and relevant stakeholders, the candidate will also oversee selected outbound operational processes to ensure that they are efficient, accurate, user-centred and compliant with requirements.

[What you will be working on]

• Review and redesign end-to-end overseas programme workflows to address pain points and control gaps, and introduce opportunities for simplification, automation and self-service.
• Translate operational needs into functional requirements, coordinate system enhancements with colleagues in IT, and oversee user acceptance testing and implementation.
• Maintain operational documentation, monitor compliance, conduct user training and support the adoption of new processes and systems.
• Improve data quality and develop dashboards and reports to support operational monitoring and management decision-making.
• Oversee selected overseas programme processes, including trip submissions, insurance, funding, procurement, stakeholder enquiries and exception management.

[What we are looking for]

• Relevant diploma or degree in Information Technology, Information Systems, Computer Science or a related discipline; relevant professional certifications would be advantageous.
• 2 – 4 years of relevant experience in business analysis, systems implementation, digital transformation, process improvement, project management or operations, preferably in the public sector.
• Strong process-mapping and business-analysis skills, with experience in requirements gathering, system enhancements, user acceptance testing and implementation.
• Proficiency in digital tools, data analysis and reporting; familiarity with Microsoft 365, Power BI and low-code automation tools would be advantageous.
• Strong project-management, stakeholder-engagement, communication and documentation skills, with an analytical, detail-oriented and service-focused approach.

Successful candidate will be offered a contract until 30 December 2027.

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.