Manager/Senior Manager, ComLink Operations Branch (SSP/SD)

Ministry Of Social And Family Development; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ministry Of Social And Family Development (MSF) in Singapore seeks a motivated professional to understand the needs of lower‑income families through data and stakeholder engagement. You will cultivate partnerships with community stakeholders to guide local service planning and co‑create programmes addressing identified needs.

Key duties include analysing trends, assessing existing programmes, translating insights into coordinated initiatives, and tracking outcomes with an emphasis on impact

Qualifications

• Bachelor's degree or higher in Social Sciences or related field.
• 2+ years of relevant experience in social services or partner engagement/impact measurement.
• Strong interpersonal and communication skills across diverse stakeholders.
• Familiarity with data visualisation and analytics tools (e.g., QGIS, PowerBI).
• Proactive team player with a passion for serving lower‑income and vulnerable families.
• Resourceful with ability to take initiative in a dynamic environment.
• Ability to multi‑task and manage competing priorities.

Responsibilities

• Identify underserved or emerging needs in the community through data analysis, ground sensing and stakeholder engagement.
• Analyse trends and identify service gaps using data and geospatial insights.
• Conduct assessment of existing programmes and service outcomes to identify gaps and improvement areas.
• Translate insights into and support the design and coordination of programmes and initiatives to address identified needs.
• Build and manage partnerships with community stakeholders to mobilise resources and address identified needs.
• Cultivate and recognise community stakeholders for their partnership through impact measurement, regular engagement and appreciation efforts.
• Deliver programmes and partnerships in accordance with operational guidelines and track and report outcomes in a systematic way.

Skills

Interpersonal skills

Communication

Team player

Initiative

Multi-tasking

Education

Tertiary qualification in Social Sciences

Tools

QGIS

PowerBI

Job description

What the role is:

The Social Support Group (SSP) implements programmes and initiatives to support lower-income and vulnerable families so that they achieve stability, self-reliance and social mobility over time.Within the SSP, the ComLink+ Operations Branch works with Social Service Offices (SSOs) island-wide to steer and strengthen the social service ecosystem to deliver comprehensive, convenient and coordinated support for lower-income and vulnerable families.

What you will be working on:

You will develop an understanding of the needs of lower-income and vulnerable families through data, community insights and stakeholder engagement, and cultivate strong partnerships with community stakeholders (including social service agencies, volunteers, donors and corporate partners) to guide local service planning and co-create programmes and initiatives to address identified needs.

Your key responsibilities include:

• Identify underserved or emerging needs in the community through data analysis, ground sensing and stakeholder engagement
• Analyse trends and identify service gaps using data and geospatial insights
• Conduct assessment of existing programmes and service outcomes to identify gaps and improvement areas
• Translate insights into and support the design and coordination of programmes and initiatives to address identified needs
• Build and manage partnerships with community stakeholders to mobilise resources and address identified needs
• Cultivate and recognise community stakeholders for their partnership through impact measurement, regular engagement and appreciation efforts
• Deliver programmes and partnerships in accordance with operational guidelines and track and report outcomes in a systematic way

What we are looking for:

• Tertiary qualifications preferably in Social Sciences
• At least 2 years of relevant working experience in the social service sector or in areas relating to partner engagement and impact measurement
• Strong interpersonal and communication skills to engage and collaborate partnership across diverse internal and external stakeholders
• Familiarity with, or willingness to pick up, data visualisation and analytics tools (e.g. QGIS, PowerBI)
• Proactive team player with a passion for serving lower-income and vulnerable families
• Resourceful and with the ability to exercise initiative in a dynamic work environment
• Ability to multi-task

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.