Assistant Manager/Manager, Service Delivery

Public Service Division; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Public Service Division in Singapore seeks a programme lead to shape and oversee service strategy implementation across social services. You will analyse needs, engage stakeholders, and collaborate with SSAs and government agencies to deliver person-centred, data-driven programmes.

You will manage funding proposals, monitor indicators, and report to key stakeholders, ensuring efficient grant management and continuous improvement of service delivery.

Qualifications

• Strong communication & interpersonal skills to work with multiple stakeholders.
• Knowledge of grant management or social services adds value.

Responsibilities

• Analyze landscape and engage stakeholders to understand national strategies and identify needs and gaps.
• Partner with social service agencies, government agencies and stakeholders to develop and implement strategies.
• Engage with internal and external stakeholders to ensure alignment with objectives.
• Drive collaborations to develop innovative solutions.
• Oversee assessments of funding proposals for new programmes.
• Partner with service providers to grow person-centred, resource-efficient solutions.
• Set and monitor output, outcome and impact indicators.
• Perform budgetary operations for programmes.
• Manage performance evaluation and community funding allocation.
• Train and guide officers in programme implementation.
• Collate and produce reports for key stakeholders.
• Manage enhancements, maintenance and day-to-day operations for programme reporting and data collection.
• Work with government agencies to empower service users with information to find needed support.
• Enable real-time monitoring of key programme metrics and analyse programme data to identify trends.

Skills

Strong communication

Interpersonal skills

Organisational skills

Results-driven

Job description

[What the role is]

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Key responsibilities include:

[What you will be working on]

Oversee Service Strategy Implementation

• Analyse landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps


• Partner with social service agencies (SSAs), government agencies and stakeholders to develop and implement strategies to meet such needs and gaps


• Engage with internal and external stakeholders to ensure alignment with objectives


• Drive collaborations to develop innovative solutions

Programme Management and Evaluation

• Oversee assessments of funding proposals for new programmes


• Partner with service providers to grow person-centred, resource-efficient solutions


• Set and monitor output, outcome and impact indicators


• Perform budgetary operations (e.g., funding computation, disbursements) for programmes


• Manage performance evaluation and community funding allocation


• Train and guide officers in programme implementation


• Collate and produce reports for key stakeholders


• Systems Management and Data Analysis


• Manage enhancements, maintenance and day-to-day operations systems for programme reporting and data collection


• Work with government agencies to empower service users with information to find needed support


• Enable real-time monitoring of key programme metrics and analyse programme data to identify trends, issues and gaps

Grant management

• Manage operational policies, including grant design, eligibility and assessment criteria


• Coordinate application and assessment phases, including conducting briefs and workshops


• Manage funding disbursements, budget utilisation and proper accounting


• Develop and maintain standard operating protocols, streamline processes and reduce administrative work

Support the Services Group and NCSS as and when required

[What we are looking for]

Personal Competencies:

• Strong communication & interpersonal skills to work with multiple stakeholders


• Able to work independently as well as collaboratively in a dynamic environment


• Strong organisational skills with keen attention to details


• Results-driven self-starter with proven ability to identify opportunities and drive projects to completion

Skills & Knowledge:

• Relevant experience with social services, and/or with grant management.


• Knowledge of public service grant management and funding practices will be an added advantage

We regret to inform that only shortlisted candidates will be notified.