Assistant Manager / Manager (Service Delivery)

National Council of Social Service (NCSS); Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

National Council of Social Service (NCSS) in Singapore seeks a role to oversee the development and growth of effective services and initiatives for service users across subsectors. You will work with a team to achieve better outcomes, empower service users to live with dignity, and align strategies with national needs.

The role involves analysing landscape, engaging stakeholders, guiding SSAs, and strengthening service capacity through collaborations to deliver efficient, person-centred

Qualifications

• 2 to 7 years experience in human services sector.
• Experience in programme design and/or planning is advantageous.

Responsibilities

• Oversee development and growth of effective services and initiatives that meet the needs of service users.
• Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.
• Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps.
• Partner social service agencies, government agencies and other stakeholders to develop strategies.
• Guide SSAs in development of services to meet prioritised needs and gaps.
• Use data and ground experience to improve service delivery.
• Oversee assessments of funding proposals of new programmes.
• Assess and evaluating current portfolio of initiatives and programmes.
• Strengthen service capacity by partnering service providers to grow person-centred solutions and efficient delivery.
• Drive collaborations to develop innovative solutions to meet needs of service users.
• Set and/or achieve output, outcome and impact indicators for services.
• Manage and evaluate performance.
• Allocate community funding to critical services and review budget utilization.
• Perform budgetary operations and verify disbursements.

Skills

Stakeholder Management

Influencing & Facilitation

Project Management

Critical Thinking

Job description

What the role is

Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).

What the role is

Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).

What you will be working on

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.

• Implementing service strategies and plans to meet identified needs and gaps:
• Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;
• Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps;
• Guide SSAs in development of services to meet prioritised needs and gaps;
• Using data and ground experience to improve service delivery;
• Overseeing assessments of funding proposals of new programmes; and
• Assessing and evaluating current portfolio of initiatives and programmes
• Strengthen service capacity and capability by partnering service providers to:
• Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
• Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
• Set and/or achieve output, outcome and impact indicators for services;
• Manage and evaluate their performance;
• Allocate community funding to critical and needed services; and
• Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.
• Support the Services Group and NCSS as and when required

What we are looking for

Personal Competencies

• Thinking Clearly and Making Sound Judgements
• Working Effectively with Citizens and Stakeholders
• Social Service Sector Knowledge
• Project Management
• Social Service Planning
• Monitoring and Impact Evaluation

Skills Required

• Stakeholder Management Skills
• Influencing, Facilitation and Communication Skills
• Project Management Skills

Experience & Special Certifications

• 2 to 7 years experience in human services sector
• Experience in programme design and/or planning is advantageous

  Only shortlisted candidates will be notified