Assistant Manager, Customer Service ( 1 Year External Contract)

ADIDAS SINGAPORE PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Adidas Singapore PTE LTD is seeking a capable Customer Service / Sales Operations professional to manage injection orders, major accounts deliveries, and intercompany transactions. You will also handle B2B deliveries, returns, and order confirmations while ensuring alignment with Adidas group standards.

The role requires 3–5 years of experience in consumer goods or related fields, strong Excel/ERP skills, and the ability to work cross-functionally with Sales, Finance, and Operations to maintain

Qualifications

• Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or related discipline.
• Proficient in MS Office: Outlook, Word, PowerPoint; advanced Excel (formulas, PivotTables, VLOOKUP/XLOOKUP) and Excel Macros.
• Experience with ERP systems including adiRaceERP, adiPortal and SAP for order management, billing and customer data.
• 3–5 years of relevant experience in consumer goods, retail, wholesale or supply-chain related business.

Responsibilities

• Injection order management
• Biggest account delivery management
• Interco management
• Ad-hoc B2B deliveries management
• Execute Customer Service strategy
• Deliver performance levels per adidas group standards
• Reliability and responsiveness to customer requests and complaints
• Create accurate customer Re & Pre-orders in the system
• Create accurate clearance orders in the system
• Call-off existing contract orders
• Liaise with customers on delivery intake and plan deliveries
• Cancel existing SO and repurpose stocks to other customers
• Process and send out order confirmations
• Adjust order book with delivery information and inform delays
• Generate inventory data to maintain healthy stock levels; monitor article drops and shipment tracking; ensure preorder pickups
• Communicate cross-functionally between internal interfaces
• Create Credit notes for pricing/discounts
• Create and process Returns and Claims
• Issue reports to follow up CS activities
• Establish adequate interface with Finance, Operations and Omni
• Maintain the order book with delivery dates and quantities
• Support In-season / Injection buy consolidation and order creation
• Work closely with Sales to achieve monthly Sales targets
• Any other sales operations duties as requested

Skills

Outlook

Word

PowerPoint

Excel

Excel Macros

adiRaceERP

adiPortal

SAP

Experience in consumer goods

Education

Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or related discipline

Tools

adiRaceERP

adiPortal

SAP

Job description

Key responsibilities:

1. Injection order management


2. Biggest account delivery management


3. Interco management


4. Ad-hoc b2b deliveries management

Other duties:

• To execute Customer Service strategy.


• To deliver performance levels as outlined in the adidas group standards.


• To deliver reliability and responsiveness to customer requests and complaints.


• To create accurate customer Re & Pre-orders in the system.


• To create accurate clearance orders in the system.


• To Call-off existing contract orders.


• To liaise with customers on delivery intake and plan deliveries when required


• To cancel existing SO and repurpose stocks to other customers


• To process and send out the order confirmations.


• To adjust order book according to delivery information and inform customers and sales team on delays.


• To generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.


• To communicate cross-functional between internal interfaces.


• To create Credit notes e.g., wrong pricing, wrong discounts, off-invoice discounts payment


• To create and process Returns and Claims


• To issue reports to follow up the different CS activities upon request


• To establish adequate interface with Finance, Operations and Omni.


• To maintain the order book accordingly (e.g., delivery date adjustments, cancellations, cleansing, ensuring accuracy on delivery dates and quantities


• To support In-season / Injection buy consolidation and order creation


• To work closely with Sales to achieve monthly Sales target


• Any other sales operations duties as requested by Sales

Knowledge, Skills and Abilities:

• Diploma or degree in Business Administration, Supply Chain, Logistics, Sales, Customer Service or a related discipline; equivalent relevant experience may be considered


• Outlook:Intermediate to Advanced


• Word:Intermediate


• PowerPoint:Intermediate


• Excel:Intermediate to Advanced (advanced formulas, PivotTables, VLOOKUP/XLOOKUP)


• ExcelMacros


• adiRaceERP: Intermediate to Advanced


• adiPortal:Intermediate to Advanced


• SAP:Intermediate to Advanced (order management, customer master data, billing)


• 3-5years of relevant experience preferably in consumer goods, retail, wholesale,or supply-chain related business