Assistant Manager (Crisis Planning & Operations), EGH Planning Office

Singapore Health Services Pte Ltd (Eastern General Hospital); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Health Services Pte Ltd (Eastern General Hospital) seeks an experienced Crisis Planning & Operations professional to lead crisis preparedness strategies and emergency response frameworks. You will oversee business continuity planning, risk assessments, and coordination with internal teams and external agencies.

You will manage incident response, ORAT readiness, and reporting to MOH and other government bodies, ensuring compliance with national standards and regulatory requirements.

Qualifications

• Bachelor's degree required; 2+ years in healthcare emergency preparedness or crisis management would be an advantage
• Registered Fire Safety Manager (FSM) licence is required; Senior FSM licence would be an advantage
• Certifications such as WSQ Emergency Response Management and ISO 22301 would be advantageous
• Ability to engage diverse stakeholders in a fluid, growing organisation and work under pressure

Responsibilities

• Design and implement crisis preparedness strategies and emergency response frameworks
• Develop and maintain business continuity plans across civil and national emergencies, disease outbreaks, and safety events
• Coordinate with internal departments, external agencies, and emergency services; support ORAT planning and incident management
• Monitor evolving risks, prepare reports for MOH and other government agencies, and ensure regulatory compliance

Skills

Crisis management

Emergency preparedness

Stakeholder engagement

Analytical skills

Education

Bachelor's Degree in any discipline

Tools

WSQ Emergency Response Management

WSQ Implement Incident Management Processes

ISO 22301

Job description

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and experienced individual to join our team in the Crisis Planning & Operations role. In this role, you will assist the unit head in the operational management direction for the Crisis Planning & Operations department. You will be responsible for designing and implementing crisis preparedness strategies, emergency response frameworks, and business continuity plans. The scope includes Civil Emergencies, National Emergencies, Disease Outbreaks, Fire Safety and Emergency Evacuations, VVIP and Field Medical Team deployment. Once the hospital opens, you will continue to oversee the ongoing readiness and resilience of the organisation, including the management of incidents and reporting, reporting to MOH and other government agencies on KPIs and budgeting.

You will be required to assist the unit head to lead risk assessments, tabletop exercises, and simulation drills to ensure readiness. You will engage and coordinate with internal departments, external agencies, and emergency services and support the operational readiness, activation and transition (ORAT) plan of the hospital. Your scope will also include monitoring evolving risks and advise leadership on preparedness measures and ensure compliance with national standards and regulatory requirements.

Job requirements

• Bachelor's Degree in any discipline with at least 2 years of relevant experience
• Prior experience in healthcare emergency preparedness and crisis management would be an advantage
• Registered Fire Safety Manager (FSM) licence is required; possession of a Senior FSM licence would be an advantage
• Additional certifications such as WSQ Emergency Response Management (for CERT and SIC) and WSQ Implement Incident Management Processes (for SIC and SMC), as well as experience with ISO 22301 (Business Continuity Management) would be an advantage
• Team player, highly motivated and action-oriented with excellent planning and analytical skills
• Able to engage various stakeholders in a fluid environment and growing organisation
• Ability to work under pressure and adapt to challenging conditions