Senior Assistant Manager, Clinical Governance & Insights, EGH Planning Office

Singapore Health Services Pte Ltd (Eastern General Hospital); Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Singapore Health Services Pte Ltd (Eastern General Hospital) is seeking a data analytics and policy professional to support the Medical Board and department through standardized analytical frameworks, data extraction, cleaning, analysis and reporting of datasets.

You will contribute to manpower projections, population health analytics, and clinical policy initiatives while coordinating licensing and audit preparations across quality, safety and governance functions.

Qualifications

• Bachelor’s Degree in any discipline with at least 4 years of relevant working experience or Diploma with at least 10 years’ relevant working experience.
• Experience in healthcare sector (hospital or community setting) is an advantage.
• Prior experience with basic data analytics and policy governance is ideal.
• Knowledge of ICD-10 and Classification of Health Interventions/Surgeries would be an advantage.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
• Team player with ability to manage cross-functional relationships.
• Strong communication and interpersonal skills to engage stakeholders in a fluid environment.
• Good analytical, presentation and writing skills with ability to work under tight deadlines.
• Ability to handle complex, ambiguous, and challenging situations in a fast-paced environment.

Responsibilities

• Develop standardised analytical frameworks and perform data extraction, cleaning, analysis and reporting of clinical and non-clinical datasets.
• Conduct manpower projections and population health analytics using quantitative, qualitative and geospatial data.
• Support licensing, quality, safety, and clinical policy initiatives and coordinate licensing matters for audits.
• Assist in meetings of Quality Audit Committees and Clinical Committees with follow-up actions.
• Develop and monitor institutional-level clinical policies and engage stakeholders across the organisation.

Skills

Communication skills

Team player

Documentation & reporting

Education

Bachelor’s Degree in any discipline

Diploma in any discipline

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centered around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

In this role, you will support the department and Medical Board through comprehensive data analytics and policy implementation. Your responsibilities include developing standardised analytical frameworks, performing data extraction, cleaning, analysis and reporting of clinical and non-clinical datasets, conducting manpower projections, as well as undertaking population health analytics involving quantitative, qualitative and geospatial data.

You will also support the planning, development and implementation of licensing, quality, safety, and clinical policy initiatives. You will coordinate licensing related matters and preparation of the hospital for audits; support the Quality Audit Committees and Clinical Committees with meetings, follow-up actions and incident monitoring; and contributing to the development, implementation and monitoring of institutional-level clinical policies. Additionally, you will organise stakeholder engagement sessions and performing other duties as assigned to ensure effective operational support across quality, safety and regulatory functions.

Requirements

• Bachelor’s Degree in any discipline with at least 4 years of relevant working experience or Diploma in any discipline with at least 10 years’ relevant working experience

• Experience in healthcare sector (hospital or community setting) is an advantage

• Prior experience with basic data analytics and is keen to concurrently work on clinical policies and governance OR experience with clinical governance, and is keen to concurrently work on data analytics projects would be ideal

• Knowledge of relevant International Statistical Classification of Diseases & Related Health Problems and Classification of Health Interventions/Surgeries would be an advantage

• Proficient with Microsoft Office applications (Word, Excel, PowerPoint)

• Team player with the ability to manage cross-functional and institutional relationships

• Possess strong communication and interpersonal skills and the ability to engage various stakeholders in a fluid environment and a growing organisation

• Good analytical, presentation and writing skills as well as ability to work under tight deadlines

• Ability to handle complex, ambiguous and challenging situations under fast-paced and evolving conditions