Senior Executive (Specialist Outpatient Clinic), EGH Planning Office

Singapore Health Services Pte Ltd (Eastern General Hospital); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Health Services Pte Ltd (Eastern General Hospital) seeks a dynamic individual to join the Specialist Outpatient Clinic (SOC) team to plan, develop and operationalise clinic operations and service delivery initiatives, ensuring efficient resource use and a seamless patient journey. You will support daily operations, provide secretariat support for meetings, and monitor performance.

You will contribute to capacity planning, manpower planning, and digital solutions for appointment

Qualifications

• Bachelor's degree with at least 2 years of relevant work experience.
• Experience in healthcare operations and staff management is an advantage.
• Knowledge of SOC operations gained through nursing or allied health roles is desirable.
• Familiarity with design thinking, change management, project management, and digital transformation is preferred.
• Excellent communication and interpersonal skills to engage diverse stakeholders.
• Strong planning, analytical and critical-thinking capabilities.
• Ability to work independently in a fast-paced environment and manage competing priorities.
• Strong organisational and project coordination skills to track milestones.

Responsibilities

• Support planning, development and operationalisation of clinic operations and workflows.
• Assist with scheduling and patient communications through digital-first initiatives.
• Provide secretariat support for meetings and prepare reports.
• Monitor operational performance and coordinate cross-functional initiatives.
• Contribute to capacity planning, resource optimisation and manpower planning.
• Assist ORAT efforts and collaborate across departments to improve patient care delivery.

Skills

Design thinking

Change management

Project management

Digital transformation

Process improvement

Communication

Stakeholder management

Education

Bachelor's degree

Job description

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic, proactive and forward-thinking individual to join our Specialist Outpatient Clinic (SOC) team and be part of the exciting journey of planning, developing and operationalising a new hospital. In this role, you will support the planning, development and implementation of clinic operations, workflows and service delivery initiatives to ensure efficient utilisation of resources and a seamless patient journey, as well as supporting digital-first initiatives for scheduling and patient communications. You will also support daily operations, provide secretariat support for meetings, monitor operational performance, coordinate cross-functional initiatives to enhance service delivery.

You will also contribute to strategic initiatives, including capacity planning, resource optimisation, manpower planning and the implementation of digital solutions that improve patient access, appointment management and care coordination. The role involves providing secretariat support for meetings, preparing reports and presentations, and supporting data analysis to facilitate informed decision-making.

The role encompasses strategic planning responsibilities, including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives the department towards delivering exceptional care and experience for our patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor's degree in any discipline with at least 2 years of relevant work experience.

• Prior experience in healthcare operations and staff management will be an advantage.

• Knowledge of Specialist Outpatient Clinic (SOC) operations, including experience gained through nursing, allied health, or other healthcare-related roles, will be highly desirable.

• Familiarity with design thinking, change management, project management, digital transformation, technology adoption, and process improvement methodologies will be preferred.

• Excellent communication and interpersonal skills, with the ability to engage and collaborate effectively with diverse stakeholders in a dynamic environment and a growing organisation comprising a multi-generational workforce.

• A proactive and results-oriented team player with strong planning, analytical and critical-thinking capabilities.

• Ability to work independently in a fast-paced environment, manage competing priorities, adapt to change, and navigate operational challenges effectively.

• Strong organisational and project coordination skills, with the ability to track milestones, monitor progress, and ensure the timely completion of key deliverables.