Assistant Manager (Crisis Planning & Operations), Eastern General Hospital Planning Office

Eastern General Hospital; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Eastern General Hospital in Bedok North seeks a dynamic Crisis Planning & Operations professional to lead crisis preparedness strategies and incident readiness. You will design emergency response frameworks, oversee business continuity, and coordinate with internal teams and external agencies to ensure timely and compliant operations.

The role requires a Bachelor’s degree with at least 2 years in healthcare emergency planning, FSM licences may be advantageous, and a proactive,

Qualifications

• Bachelor’s degree in any discipline; at least 2 years of relevant experience in healthcare emergency preparedness or crisis management would be an advantage
• Prior experience in healthcare emergency preparedness and crisis management would be an advantage
• Certifications such as WSQ Emergency Response Management and WSQ Implement Incident Management Processes, and ISO 22301 experience would be an advantage

Responsibilities

• Assist the unit head in designing crisis preparedness strategies and emergency response frameworks
• Oversee business continuity planning and activities including planning, testing and reporting
• Coordinate with internal departments, external agencies and emergency services to ensure readiness and regulatory compliance

Skills

Crisis planning

Emergency preparedness

Risk assessment

Stakeholder management

Regulatory compliance

Education

Bachelor’s degree in any discipline

Tools

WSQ Emergency Response Management

Incident Management Processes

Regulatory Compliance

Job description

Eastern General Hospital (EGH) is a 1,000-bed hospital in Bedok North that will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. As a digitally enabled and patient-centred hospital, it will leverage innovative technologies to provide excellent care, and journey closely with patients and the community towards healthier, more fulfilling lives.

We are seeking a dynamic and experienced individual to join our team in the Crisis Planning & Operations role. In this role, you will assist the unit head in the operational management direction for the Crisis Planning & Operations department. You will be responsible for designing and implementing crisis preparedness strategies, emergency response frameworks, and business continuity plans. The scope includes Civil Emergencies, National Emergencies, Disease Outbreaks, Fire Safety and Emergency Evacuations, VVIP and Field Medical Team deployment. Once the hospital opens, you will continue to oversee the ongoing readiness and resilience of the organisation, including the management of incidents and reporting, reporting to MOH and other government agencies on KPIs and budgeting.

You will be required to assist the unit head to lead risk assessments, tabletop exercises, and simulation drills to ensure readiness. You will engage and coordinate with internal departments, external agencies, and emergency services and support the operational readiness, activation and transition (ORAT) plan of the hospital. Your scope will also include monitoring evolving risks and advise leadership on preparedness measures and ensure compliance with national standards and regulatory requirements.

Job requirements

• Bachelor’s Degree in any discipline with at least 2 years of relevant experience
• Prior experience in healthcare emergency preparedness and crisis management would be an advantage
• Registered Fire Safety Manager (FSM) licence is required; possession of a Senior FSM licence would be an advantage
• Additional certifications such as WSQ Emergency Response Management (for CERT and SIC) and WSQ Implement Incident Management Processes (for SIC and SMC), as well as experience with ISO 22301 (Business Continuity Management) would be an advantage
• Team player, highly motivated and action-oriented with excellent planning and analytical skills
• Able to engage various stakeholders in a fluid environment and growing organisation
• Ability to work under pressure and adapt to challenging conditions