Assistant Manager (Support & Patient Operations - Security Services), Eastern General Hospital Planning Office

Eastern General Hospital; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Eastern General Hospital in Singapore seeks a dynamic Security Services professional to lead planning and development of security operations, ensuring a safe environment for patients, visitors and staff. You will drive workflows, policies and contingency plans, with oversight of CCTV and carpark security systems and cross-functional security initiatives.

The role emphasizes strategic planning, staff development, and collaboration across departments to build a robust security framework and

Qualifications

• Bachelor’s degree in related discipline preferred.
• Minimum of two years in supervisory/management capacity in security or related industry.
• Healthcare security planning and integrated security systems experience is an advantage.
• Proficiency with common office software applications.
• Strong communication, interpersonal, and analytical skills.

Responsibilities

• Develop security workflows, policies and standard operating procedures.
• Create contingency plans and communications protocols.
• Support integration of technology-enabled security solutions including CCTV and carpark monitoring.
• Oversee security systems monitoring, maintenance, incident reporting and investigation.
• Manage carpark operations, access control, visitor management and stakeholder engagement.
• Provide secretariat support for meetings and coordinate cross-functional security initiatives.
• Contribute to ORAT efforts and strengthen security governance and service delivery.

Skills

Leadership experience

People management

Project management

Strategic planning

Design thinking

Change management

Analytical thinking

Communication skills

Working under pressure

Education

Bachelor’s degree

Job description

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and proactive individual to join our team in Security Services. You will support the planning and development of security operations, systems and programmes to ensure a safe, secure and conducive environment for patients, visitors and staff. Key responsibilities include developing security and carpark workflows, policies and procedures, standard operating procedures, contingency plans and communications protocols, as well as supporting the integration of technology-enabled security solutions, with operational readiness of systems including CCTV and carpark monitoring, and command and control capabilities. You will also support current site security operations including the coordination and oversight of security systems monitoring and maintenance, security incident reporting and investigation, carpark management, incident management, access control, visitor management and stakeholder engagement with both internal and external parties. You will provide secretariat support for meetings and coordinate cross-functional initiatives and support even security planning and operations requirements to strengthen security governance, operational readiness and service delivery.

The role encompasses strategic planning responsibilities, including supporting the development of work instructions, security frameworks, risk assessments, business continuity plans, contract management, and manpower and resource planning. You will play a pivotal role in supporting staff capability development including training and onboarding of security officers and team. Over time, you will progress to leading, developing and inspiring teams to achieve operational excellence. A key aspect of this position involves fostering a security-conscious and service-oriented culture that contributes to a safe and welcoming environment for patients, visitors and staff. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to establish a robust and integrated security operations and systems from the ground up.

Requirements:

• Preferably Bachelor’s degree in related discipline
• Minimum two (2) years of relevant experience in supervisory/management capacity with planning and operations in security related industry
• Prior healthcare experience and experience in security planning, integrated security systems management, access control, surveillance systems, and car park operations and systems management will be an added advantage
• Good working knowledge of common office software applications
• Knowledge and skill in design thinking, change management, project management, strategic planning, systems testing and implementation, technology adoption and process methodologies will be preferred
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment