Assistant Manager - Academic Services | Jurong West

The Supreme HR Advisory Pte. Ltd.; Shenton Way; On-site; SGD 42,000 - 56,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an Assistant Manager, Academic Services to oversee administrative processes for academic programmes, including student records, orientation, visa applications, and graduation documents.

You will coordinate timetables, venues, and examinations with faculty and partner universities. The role requires experience in academic administration, strong MS Office and CRM skills, and the ability to support budgeting, reporting, and accreditation activities.

Qualifications

• 6+ years in a senior executive role within the education industry.
• Experience in academic administration and student records.
• Experience coordinating academic programmes with faculty members and partner universities.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Manage administrative processes for academic programmes, including updating student records in the student management portal, student orientation and visa applications.
• Prepare and verify graduation documents, student records and reports, and coordinate industry visits.
• Schedule timetables for Master/Postgraduate programmes by liaising with faculty and partner universities.
• Coordinate lecture venues, laboratories and accommodation arrangements for visiting faculty.
• Liaise with lecturers to prepare lecture and examination materials, teaching contracts and claims for submission to Finance.
• Plan and coordinate examinations, including exam papers, instructions, printing, seating plans and invigilation.
• Release and update examination results and arrange viewing sessions.
• Monitor student results and academic progress, and arrange follow-up meetings as required.
• Provide administrative support for student internship and thesis placements with local and overseas institutions.
• Support scholarship application processing, verification and updating of academic details.
• Handle student disciplinary matters and administrative issues.
• Maintain student matriculation records and prepare reports for submission across programmes.
• Support certification and accreditation activities for relevant teams and academic policies with partner institutions.
• Coordinate with partner universities to ensure academic policies and teaching-related matters are implemented.

Skills

Microsoft Office

CRM systems

Applied AI tools

Process improvement

Education

Diploma or Degree in any field

Tools

CRM systems

Applied AI tools

Microsoft Office

Job description

Position Title:Assistant Manager, Academic Services

Working days: Mon to Fri

Working hours: 9am - 6pm

Working location: Jurong West

Salary: $3,800 - $5,000

Job description

• Manage administrative processes for academic programmes, including updating student records in the relevant student management portal, student orientation, university matriculation, certification letters, visa applications and tuition fee matters.
• Prepare and verify graduation documents, student records and reports, and coordinate industry visits.
• Schedule timetables for Master/Postgraduate programmes by liaising with faculty and partner universities.
• Coordinate lecture venues, laboratories and accommodation arrangements for visiting faculty.
• Liaise with lecturers to prepare lecture and examination materials, teaching contracts and lecture claims for submission to the Finance Department.
• Plan and coordinate examinations, including exam papers, exam instructions, printing, seating plans, scanning of answer scripts and examination invigilation.
• Release and update examination results and arrange answer script viewing sessions.
• Monitor student results and academic progress, and arrange follow-up meetings where required.
• Provide administrative support for student internship and thesis placements with local and overseas institutions or companies.
• Support scholarship application processing, verification and updating of academic details.
• Handle student disciplinary matters and administrative issues when required.
• Maintain student matriculation records and prepare reports for submission across academic programmes.
• Support the Manager, faculty and relevant teams in certification and accreditation activities.
• Coordinate with the University and partner institutions to ensure academic policies, procedures and teaching-related matters are implemented accordingly.
• Liaise with partner universities and other academic stakeholders.
• Support budgetary reviews, financial reporting, student and faculty reporting, expense monitoring and process improvement initiatives.
• Plan and coordinate events including graduation, orientation, career opportunity days, alumni events and other Academic Services activities.
• Attend local or overseas roadshows for marketing and outreach activities when required.

Requirements

• Diploma or Degree in any field.
• Minimum 6 years of experience in a Senior Executive role within the education industry.
• Candidates with at least 5 years of experience as an Assistant Manager with supervisory responsibilities will be considered for the Manager position.
• Experience in academic administration, student records, examinations, graduation, programme coordination or related education administration functions.
• Experience in coordinating academic programmes with faculty members, partner universities and other institutions.
• Proficient in Microsoft Office applications and CRM systems.
• Knowledge or experience in using Applied AI tools for workflow automation in academic planning.
• Experience in process improvement, reporting and administrative coordination.
• Willing to work on weekends when required, kept to a minimum.