Assistant Manager

Baes Hospitality Pte Ltd; Singapore; On-site; SGD 40,000 - 56,000; Full time

Job summary

Baes Hospitality Pte Ltd is seeking an Operations Manager to oversee daily front-of-house operations across shifts, ensuring smooth service flow and compliance with licensing. You will supervise service staff, manage scheduling, and coach performance while coordinating with the bar and kitchen teams.

The role emphasizes guest experience, handling VIP clients, and supporting events, promotions, and revenue-driven initiatives with a focus on safety, compliance, and stakeholder satisfaction.

Qualifications

• Diploma or degree in Hospitality / Business Management preferred.
• Minimum 2–3 years of supervisory experience in nightclub, bar, or restaurant environment.
• Strong leadership and conflict resolution skills.
• Ability to work late nights, weekends and public holidays.
• Good understanding of Singapore F&B licensing and regulatory requirements is an advantage.
• Sales-driven and customer-oriented mindset.

Responsibilities

• Oversee daily FOH operations during assigned shifts and ensure smooth service flow.
• Monitor bar and kitchen coordination to maintain service standards and compliance with licenses.
• Supervise service crew, bartenders, hosts, security, and floor staff; enforce SOPs and grooming standards.
• Drive sales targets, table minimum spend, and promotional campaigns; monitor revenue and upselling performance.
• Support event nights, promotions, and brand collaborations; ensure safety and hygiene standards.

Skills

Leadership

Conflict resolution

Customer service

Staff supervision

Sales orientation

Education

Hospitality / Business management degree or diploma

Job description

Key Responsibilities

1. Operations Management

• Oversee daily front-of-house (FOH) operations during assigned shifts.

• Ensure smooth service flow, proper seating arrangements, and efficient table turnover.

• Monitor bar and kitchen coordination to maintain service standards.

• Ensure compliance with all licensing regulations (e.g., liquor license, public entertainment license) and operating hours.

• Conduct pre-shift briefings and post-shift debriefs.

2. Staff Supervision & Leadership

• Supervise service crew, bartenders, hosts, security, and floor staff.

• Enforce company SOPs, grooming standards, and discipline.

• Handle staff scheduling and manpower allocation.

• Provide on-the-job training and performance coaching.

• Assist in the recruitment and onboarding of new staff.

3. Guest Experience & Service Excellence

• Ensure high levels of customer satisfaction and VIP guest management.

• Handle guest complaints professionally and resolve issues promptly.

• Build rapport with regular patrons and corporate clients.

• Support event nights, themed parties, and promotional activities.

4. Sales & Revenue Performance

• Drive sales targets, table minimum spend, and promotional campaigns.

• Monitor daily revenue reports and upselling performance.

• Work closely with the marketing team on events and brand collaborations.

• Assist in inventory control and cost management.

5. Compliance & Risk Management

• Ensure strict adherence to alcohol service regulations.

• Monitor intoxication levels and enforce responsible service of alcohol.

• Ensure safety, crowd control, and security coordination.

• Maintain workplace safety and hygiene standards.

Requirements

• Diploma or Degree in Hospitality / Business Management preferred.

• Minimum 2–3 years of supervisory experience in nightclub, bar, or restaurant environment.

• Strong leadership and conflict resolution skills.

• Ability to work late nights, weekends, and public holidays.

• Good understanding of Singapore F&B licensing and regulatory requirements is an advantage.

• Sales-driven and customer-oriented mindset.