Assistant Manager

KAIFA EAST PTE. LTD.; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

KAIFA EAST PTE. LTD. is seeking a proactive Operations Manager to lead daily front-of-house activities in our Singapore venue.

You will coordinate service flow, seating, and staff during shifts, while ensuring licensing compliance and high service standards. You will also manage recruitment, training, and performance for a diverse team across bartending, hosting, security, and floor staff. Ideal candidates bring 2–3 years of supervisory experience in nightlife or hospitality, strong leadership,

Qualifications

• Diploma or Degree in Hospitality / Business Management preferred.
• Minimum 2–3 years of supervisory experience in nightclub, bar, or restaurant environment.
• Strong leadership and conflict resolution skills.
• Ability to work late nights, weekends, and public holidays.
• Good understanding of Singapore F&B licensing and regulatory requirements is an advantage.
• Sales-driven and customer-oriented mindset.

Responsibilities

• Oversee daily front-of-house operations during assigned shifts.
• Ensure smooth service flow, proper seating arrangements, and efficient table turnover.
• Monitor bar and kitchen coordination to maintain service standards.
• Ensure compliance with licensing regulations and operating hours.
• Conduct pre-shift briefings and post-shift debriefs.
• Supervise service crew, bartenders, hosts, security, and floor staff.
• Enforce SOPs, grooming standards and discipline.
• Handle staff scheduling and manpower allocation.
• Provide on-the-job training and performance coaching.
• Assist in recruitment and onboarding of new staff.
• Drive sales targets, table minimum spend, and promotional campaigns.
• Monitor daily revenue reports and upselling performance.
• Work with marketing on events and brand collaborations.
• Assist in inventory control and cost management.
• Ensure strict adherence to alcohol service regulations.
• Monitor intoxication levels and enforce responsible service of alcohol.
• Ensure safety, crowd control, and security coordination.
• Maintain workplace safety and hygiene standards.

Job description

1. Operations Management

• Oversee daily front-of-house (FOH) operations during assigned shifts.

• Ensure smooth service flow, proper seating arrangements, and efficient table turnover.

• Monitor bar and kitchen coordination to maintain service standards.

• Ensure compliance with all licensing regulations (e.g., liquor license, public entertainment license) and operating hours.

• Conduct pre-shift briefings and post-shift debriefs.

2. Staff Supervision & Leadership

• Supervise service crew, bartenders, hosts, security, and floor staff.

• Enforce company SOPs, grooming standards, and discipline.

• Handle staff scheduling and manpower allocation.

• Provide on-the-job training and performance coaching.

• Assist in the recruitment and onboarding of new staff.

3. Guest Experience & Service Excellence

• Ensure high levels of customer satisfaction and VIP guest management.

• Handle guest complaints professionally and resolve issues promptly.

• Build rapport with regular patrons and corporate clients.

• Support event nights, themed parties, and promotional activities.

4. Sales & Revenue Performance

• Drive sales targets, table minimum spend, and promotional campaigns.

• Monitor daily revenue reports and upselling performance.

• Work closely with the marketing team on events and brand collaborations.

• Assist in inventory control and cost management.

5. Compliance & Risk Management

• Ensure strict adherence to alcohol service regulations.

• Monitor intoxication levels and enforce responsible service of alcohol.

• Ensure safety, crowd control, and security coordination.

• Maintain workplace safety and hygiene standards.

Requirements

• Diploma or Degree in Hospitality / Business Management preferred.

• Minimum 2–3 years of supervisory experience in nightclub, bar, or restaurant environment.

• Strong leadership and conflict resolution skills.

• Ability to work late nights, weekends, and public holidays.

• Good understanding of Singapore F&B licensing and regulatory requirements is an advantage.

• Sales-driven and customer-oriented mindset.