Service Crew Executive

BLCK HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 3,000 - 5,000; Full time

Benefits offered by this job

Performance bonuses

Job summary

BLCK Hospitality in Singapore is seeking a Front of House Supervisor to lead and motivate the FOH team, ensuring smooth floor operations, efficient service, and a safe, welcoming environment in a fast-paced nightlife setting.

You will oversee floor operations, coordinate food and drink service, respond to guest feedback, train staff, enforce hygiene, and support management with scheduling and guest issue resolution.

Qualifications

• Minimum "O" Level qualification with strong written, verbal, and comprehension skills in English
• Prior supervisory experience within the hospitality industry

Responsibilities

• Oversee and manage floor operations to maintain a clean, safe, and welcoming environment for guests and staff
• Coordinate and monitor food and drink service delivery to ensure timely and efficient order fulfillment
• Respond promptly and professionally to guest feedback and resolve issues to maintain positive experiences
• Lead and motivate the service crew through on-the-job training, daily guidance, and team support
• Enforce strict cleanliness and hygiene protocols in collaboration with Logistics and Procurement teams to maintain optimal inventory levels
• Support management by providing staff feedback, enforcing service standards, handling administrative tasks, scheduling shifts, and resolving complex guest concerns
• Maintain composure and adaptability in a fast-paced environment to ensure continuous smooth operations
• Foster a collaborative and positive workplace culture by actively contributing as a team player

Skills

Supervisory experience

Education

O Level

Job description

Company Overview

BLCK Hospitality is a growing multi-outlet nightlife group operating venues across Singapore, focused on strengthening operations, improving team structure, and building a foundation for long-term growth.

Job Summary

Lead and motivate the Front of House team to ensure smooth floor operations, deliver efficient service, and create a safe, welcoming environment that enhances guest experiences in a fast-paced nightlife setting.

Responsibilities

• Oversee and manage floor operations to maintain a clean, safe, and welcoming environment for guests and staff


• Coordinate and monitor food and drink service delivery to ensure timely and efficient order fulfillment


• Respond promptly and professionally to guest feedback and resolve issues to maintain positive experiences


• Lead and motivate the service crew through on-the-job training, daily guidance, and team support


• Enforce strict cleanliness and hygiene protocols in collaboration with Logistics and Procurement teams to maintain optimal inventory levels


• Support management by providing staff feedback, enforcing service standards, handling administrative tasks, scheduling shifts, and resolving complex guest concerns


• Maintain composure and adaptability in a fast-paced environment to ensure continuous smooth operations


• Foster a collaborative and positive workplace culture by actively contributing as a team player

Required competencies and certifications

• Minimum "O" Level qualification with strong written, verbal, and comprehension skills in English


• Prior supervisory experience within the hospitality industry

Preferred competencies and qualifications

[None provided]

Other Information

Benefits

• Competitive salary package with performance bonuses recognizing dedication and contributions

Schedule

• Full-time position with evening and night shifts, including weekends


• Operation timing: Opening shift (9pm-6am) or Closing shift (11pm-8am), 6 days a week

Work Environment

• Primarily based at the main establishment with occasional support at sister outlets as needed