Assistant Hospitality Manager

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Job summary

SWIFT SEARCH GLOBAL PTE. LTD. is seeking an Assistant Manager, Hospitality to oversee hospitality operations within a residential care environment. The role focuses on resident services, dining, housekeeping, laundry and related functions while maintaining high standards of service.

The ideal candidate is hands-on, enjoys interacting with residents and families, and can coordinate with internal teams and external providers to ensure smooth service delivery and continuous improvement.

Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management, Business, Tourism or a related discipline.
• Experience in hospitality, hotel operations, serviced residences or healthcare hospitality is preferred.
• Able to coordinate across multiple operational functions and manage priorities.
• Hands-on, service-oriented mindset with strong communication and teamwork.
• Experience supervising or coordinating a team is an advantage.

Responsibilities

• Support the day-to-day operations of hospitality and resident service functions.
• Maintain high service standards and overall resident experience.
• Address residents' and family feedback in a professional, timely manner.
• Coordinate with departments to resolve service issues and follow up.
• Support dining, housekeeping, laundry and other hospitality functions.
• Perform regular checks to ensure cleanliness and presentation.
• Collaborate with internal teams and external vendors for smooth service delivery.
• Assist in developing and reviewing hospitality SOPs and service standards.
• Monitor performance and identify opportunities to improve efficiency and satisfaction.
• Contribute to manpower planning, staff deployment and supervision.
• Coach team members to uphold service and operational standards.
• Assist with vendor coordination and procurement as needed.
• Support budgeting and cost control for hospitality operations.

Skills

Service orientation

Interpersonal skills

Communication skills

Team coordination

Budget awareness

Education

Diploma or Degree in Hospitality Management

Related discipline background

Job description

Assistant Manager, Hospitality

Salary: $4,000 – $5,000 per month
Employment Type: Permanent, Full-Time
Location: Thomson

Job Overview

We are seeking a service-oriented and hands-on Assistant Manager, Hospitality to support the delivery of high standards of hospitality and resident experience within a residential care environment.

The successful candidate will support the day-to-day coordination of hospitality operations, including resident services, dining, housekeeping, laundry and other service-related functions. This role requires someone who enjoys being operationally involved, interacting with residents and their families, and working closely with internal teams and external service providers.

Key Responsibilities

• Support the day-to-day operations of hospitality and resident service functions.

• Ensure a consistently high standard of service and overall resident experience.

• Attend to residents' and family members' feedback, requests and service concerns in a professional and timely manner.

• Coordinate with relevant departments to resolve service issues and ensure appropriate follow-up.

• Support the operations and service standards of dining, housekeeping, laundry and other hospitality-related functions.

• Conduct regular operational checks to ensure cleanliness, presentation and service standards are maintained.

• Work closely with internal teams and external vendors to ensure smooth service delivery.

• Assist in developing, reviewing and implementing hospitality-related Standard Operating Procedures (SOPs) and service standards.

• Monitor service performance and identify opportunities to improve operational efficiency and resident satisfaction.

• Support manpower planning, staff deployment and day-to-day supervision of hospitality team members.

• Coach and guide team members to maintain appropriate service and operational standards.

• Assist with vendor coordination, service performance monitoring and follow-up on operational requirements.

• Support cost control, budgeting and responsible utilisation of operational resources.

• Assist with procurement and inventory requirements relating to hospitality operations where required.

• Ensure operational practices comply with relevant organisational policies, safety requirements and applicable regulatory standards.

• Work collaboratively with other departments to support a safe, comfortable and welcoming environment for residents.

• Perform other hospitality and operational duties as assigned.

Requirements

• Diploma or Degree in Hospitality Management, Hotel Management, Business, Tourism or a related discipline.

• Relevant experience in hospitality, hotel operations, serviced residences, healthcare hospitality, residential services or other service-oriented environments.

• Experience in guest services, front office, housekeeping, dining operations or hospitality operations would be advantageous.

• Prior experience supervising or coordinating a team would be advantageous.

• Strong service orientation with the ability to handle feedback and service recovery professionally.

• Good interpersonal and communication skills, with the ability to interact effectively with residents, family members, colleagues and external service providers.

• Able to coordinate across multiple operational functions and manage competing priorities.

• Organised, resourceful and comfortable working in a hands-on operational environment.

• Basic understanding of budgeting, cost control or operational resource management would be advantageous.

• Candidates with relevant transferable hospitality or customer service experience who are looking to progress into a supervisory or assistant managerial role are welcome to apply.

Salary Range: $3,000 – $5,000 per month

Applications will be assessed based on relevant experience, skills and suitability for the responsibilities of the position.