Assistant Manager

49 Seats; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Staff meals

Career development

Performance incentives

Flexible working arrangements

Job summary

49 Seats is seeking an experienced Assistant Manager to join our Orchard Central team. This full-time role supports operations, delivers guest experiences, and helps lead a bustling hospitality team across shifts.

You'll oversee staff, budgeting, stock, health and safety, and customer service, while collaborating with senior management on standards and marketing initiatives to drive business goals.

Qualifications

• Proven experience in hospitality management or multi-unit environment.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Knowledge of food safety and health regulations in hospitality.
• Experience with POS systems and restaurant management software.
• Budgeting, cost control, and revenue management knowledge.

Responsibilities

• Overseeing day-to-day operations and ensuring service standards across all shifts.
• Supporting recruitment, training, and development of staff.
• Managing staff schedules and coverage to maintain service quality.
• Monitoring inventory and cost control measures for F&B.
• Handling customer inquiries, complaints and guest concerns professionally.
• Assisting in implementing operational policies and health and safety regulations.
• Maintaining financial records and reporting KPIs to senior management.
• Collaborating on marketing initiatives and promotional campaigns.
• Ensuring cleanliness and hygiene standards are met.
• Providing excellent customer service and leading by example.

Skills

Leadership

People management

Communication

Customer service

Cost control

Shift flexibility

Education

Hospitality management qualification

Tools

POS software

Restaurant management systems

MS Office

Job description

About the role

49 Seats is seeking an experienced Assistant Manager to join our dynamic team in the Orchard Central Region. This is a full-time position that plays a crucial role in supporting the overall operations and success of our hospitality establishment. As Assistant Manager, you will work closely with senior management to ensure exceptional guest experiences, maintain high operational standards, and contribute to the achievement of business objectives. This role offers the opportunity to develop your management capabilities whilst making a tangible impact on our daily operations and team performance.

What you'll be doing

• Overseeing day-to-day operations and ensuring all service standards are consistently met across all shifts

• Supporting the recruitment, training, and development of staff members to build a high-performing team

• Managing staff schedules and ensuring adequate coverage to maintain service quality

• Monitoring food and beverage inventory, stock levels, and ensuring effective cost control measures

• Handling customer enquiries, complaints, and concerns professionally to maintain guest satisfaction and loyalty

• Assisting in the implementation of operational policies, procedures, and health and safety regulations

• Maintaining financial records and reporting on key performance indicators to senior management

• Collaborating with the management team to develop and execute marketing initiatives and promotional campaigns

• Ensuring the establishment is clean, well-maintained, and meets all health and hygiene standards

• Providing excellent customer service and leading by example to inspire team members

What we're looking for

• Proven experience in a hospitality management role, preferably in a similar establishment or multi-unit environment

• Strong leadership and people management skills with the ability to motivate and develop team members

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders

• Sound knowledge of food safety, hygiene standards, and health and safety regulations within the hospitality industry

• Proficiency in restaurant management systems, point-of-sale (POS) software, and Microsoft Office applications

• Financial acumen with experience in budgeting, cost control, and revenue management

• Customer service excellence with a genuine commitment to delivering outstanding guest experiences

• Problem-solving abilities and a proactive approach to identifying and addressing operational challenges

• Flexibility with shift work, including evenings, weekends, and public holidays as required

• A relevant qualification in hospitality management or equivalent industry experience is advantageous

What we offer

49 Seats is committed to creating a supportive and rewarding workplace for our team members. We offer competitive remuneration packages, including performance-based incentives. Our team members enjoy flexible working arrangements where possible, staff meals, and opportunities for professional development and career progression within our growing business. We foster a collaborative team environment where your contributions are valued and recognised.