Assistant Manager/Operations Executive

WILMAR DISTRIBUTION PTE. LTD.; Singapore; On-site; SGD 47,000 - 78,000; Full time

Job summary

WILMAR DISTRIBUTION PTE. LTD. is seeking an Assistant Restaurant Manager to support the Restaurant Manager in daily operations across All-Day Dining, In-Room Dining, Bar, and Nursing Home foodservice, including IDDSI-compliant meals.

You will focus on operational execution, team supervision, and adherence to food safety and healthcare standards to deliver consistent, high-quality dining experiences for residents and guests across all service areas.

Qualifications

• Diploma or Degree in Hospitality, F&B Management, or related field.
• 3–5 years in restaurant/hospitality operations, with 1–2 years in supervision.
• Healthcare, nursing home, or IDDSI experience is a plus.
• Strong knowledge of food safety and HACCP.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Assist in daily operations of All-Day Dining, In-Room Dining, Bar, and Nursing Home foodservice.
• Supervise service teams during shifts to ensure smooth operations.
• Coordinate with kitchen and support teams for timely, accurate service.
• Support manpower planning, duty rosters, and shift deployment.
• Prepare daily reports, checklists, and inventory; act as Duty Manager when required.

Skills

Leadership

Team supervision

Interpersonal skills

Communication

Customer service

Education

Diploma or Degree in Hospitality & F&B Management

Job description

Job Summary

The Assistant Restaurant Manager supports the Restaurant Manager in overseeing the daily operations of the All-Day Dining restaurant, In-Room Dining, Bar, and Nursing Home foodservice operations, including IDDSI-compliant meal services.

This role focuses on operational execution, team supervision, compliance with food safety and healthcare standards, and delivering consistent, high-quality dining experiences across all service areas.

Key Responsibilities

Operations & Service Execution

• Assist in managing the daily operations of All-Day Dining, In-Room Dining, Bar, and Nursing Home foodservice.
• Supervise service teams during shifts to ensure smooth operations and adherence to service standards.
• Coordinate with kitchen and support teams to ensure timely, accurate, and consistent service delivery.
• Support manpower planning, duty roster preparation, and shift deployment.

IDDSI & Nursing Home Meal Services

• Support the implementation and compliance of IDDSI standards within nursing home foodservice.
• Ensure proper handling, labelling, and service of texture-modified diets in accordance with residents’ dietary requirements.
• Work closely with nursing staff, dietitians, and kitchen teams to ensure accurate and safe meal delivery.
• Monitor meal service to minimize errors and ensure resident safety.

Guest & Resident Experience

• Uphold high service standards across restaurant, bar, and in-room dining operations.
• Deliver respectful, patient, and empathetic service to nursing home residents.
• Address guest and resident feedback promptly and **escalate** issues where necessary.

Team Supervision & Training

• Supervise, guide, and motivate service staff during daily operations.
• Assist in training staff on service standards, IDDSI awareness, food safety, and hygiene practices.
• Ensure compliance with SOPs, operational guidelines, and company standards.

Compliance, Safety & Hygiene

• Enforce food safety, hygiene, and workplace safety standards across all operations.
• Ensure proper sanitation and safe handling of food, equipment, and service areas.
• Assist in maintaining documentation for audits, inspections, and internal compliance checks.

Administrative & Reporting Support

• Support the Restaurant Manager in preparing daily reports, operational checklists, and inventory monitoring.
• Assist in cost control initiatives, including waste reduction and labour efficiency.
• Act as Duty Manager when required.

Job Requirements

• Diploma or Degree in Hospitality, Food & Beverage Management, or a related field.
• Minimum 3–5 years of relevant experience in restaurant or hospitality operations, with at least 1–2 years in a supervisory role.
• Experience in healthcare, nursing home, or IDDSI-compliant foodservice will be an added advantage.
• Good understanding of food safety, hygiene standards (e.g., HACCP), and workplace safety practices.
• Strong leadership, team supervision, and interpersonal skills.
• Ability to work in a fast-paced, multi-service environment (restaurant, bar, in-room dining, and healthcare setting).
• Good communication skills, with the ability to interact effectively with guests, residents, and cross-functional teams.
• Service-oriented mindset with a patient, empathetic, and professional approach when dealing with elderly residents.
• Able to work shifts, weekends, and public holidays as required.