Assistant / Deputy Clinic Manager

LION HEALTH CLINIC & SURGERY (YISHUN) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

LION HEALTH CLINIC & SURGERY (YISHUN) PTE. LTD. is seeking a Deputy Clinic Manager to drive operational excellence, supervise staff, and spearhead business development across multiple locations. This role focuses on delivering high-quality patient care and efficient clinic management.

You will lead daily operations, manage patient processes, and coordinate training while travelling between Yishun and other clinic sites. Weekend shifts are required to support clinic needs.

Qualifications

• Minimum of relevant management experience in a healthcare setting.
• Experience handling insurance/government claims processes.
• Willingness to travel between clinic locations and work weekends.

Responsibilities

• Lead daily clinic operations to ensure seamless service delivery and patient satisfaction.
• Oversee patient registration, dispensing, payments, claims submission, and clinical support for efficiency.
• Manage patient feedback and resolve complaints related to operations and services.
• Oversee claims processing and follow-up on rejected or returned claims.
• Monitor outstanding payments and cash flow; drive financial accuracy.
• Develop and implement online and offline marketing strategies to grow the business.
• Supervise staff adherence to policies, providing feedback to management.
• Coordinate staff training, clinical skills development, and course participation.
• Model and enforce service and care standards with leadership across clinicians.
• Handle audit responses with Medical Director to ensure compliance.
• Execute ad-hoc projects to support clinic objectives.
• Travel between Yishun and Boon Keng / Bendemeer locations as required.
• Work shifts including weekends to support clinic operations.

Skills

Staff supervision

Operational excellence

Business development

Patient care coordination

Job description

Job Summary

We are a GP clinic seeking a Deputy Clinic Manager to lead operational excellence, staff supervision, and business development across multiple locations, ensuring high-quality patient care and efficient clinic management.

Responsibilities

• Lead daily clinic operations to maintain seamless service delivery and patient satisfaction


• Execute core clinic assistant duties including patient registration, medication dispensing, payment collection, claims submission, and clinical procedure support to ensure operational efficiency


• Manage patient feedback and resolve complaints related to operational and medical services to enhance patient experience


• Oversee insurance and government scheme claims processing, ensuring timely follow-up on rejected or returned claims to optimize reimbursement


• Monitor and follow up on outstanding payments to maintain financial accuracy and cash flow


• Develop and implement online and offline marketing strategies aligned with company policies to drive business growth


• Supervise clinic staff adherence to company policies and procedures, providing actionable feedback to management on operational issues


• Coordinate staff training and proficiency development, including clinical skills enhancement and participation in relevant courses, to uphold professional standards


• Model and enforce service and care standards among clinic staff and doctors through effective leadership


• Manage formal responses to audit requests in collaboration with the Medical Director to ensure compliance


• Execute ad-hoc projects assigned by management to support clinic objectives


• Travel between Yishun and Boon Keng / Bendemeer clinic locations as required


• Work shifts including weekends to support clinic operational needs