Clinic Manager

Fullerton Healthcare Group Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Fullerton Healthcare Group Pte Ltd. is seeking a Clinic Operations Manager to oversee the day-to-day running of the clinic(s) at Central Singapore, ensuring cost-effective operations and high clinical standards.

You will supervise staff, manage facilities, and drive service excellence across departments. The role requires strong leadership, English communication, and the ability to work in a fast-paced healthcare environment.

Qualifications

• Experience in supervisory role.
• Excellent written and spoken English.
• Good interpersonal skills and ability to work with colleagues across departments.
• Ability to be both a team leader and team player.
• Pro-active, patient oriented and progressive.
• Ability to prioritize and handle in a high-pressure environment.
• Experience in giving feedback and service recovery.
• Ability to conduct on-the-job training and implement SOPs.

Responsibilities

• Manage the day-to-day operations of the Clinic(s).
• Oversee facilities, equipment, supplies, personnel, and resources to control costs.
• Ensure high service levels and clinical standards in the clinics.
• Support Operations Manager in planning and implementing policies and procedures.
• Perform regular audits on policies and procedures.
• Supervise and educate newly employed staff.
• Familiarize staff with roles in the clinic (Registration, Claiming, Dispensing, Treatment Room, Medical Records).
• Assign and delegate tasks; provide training and guidance on service and clinical quality standards.
• Assist in planning and executing action plans to improve service and standards.
• Monitor staff discipline and conduct; resolve complaints as needed.
• Identify areas for improvement and participate in work process improvement projects.
• Support management with clinic performance data analysis and internal/external communications.
• Conduct quarterly feedback and yearly appraisals with the Operations team.
• Understand and participate in budget planning for the clinic.

Skills

Supervisory

Service excellence

English proficiency

Interpersonal skills

Team leadership

Stress management

Problem solving

Job description

Working Location: Central Singapore (Town Area)

Working Arrangement: 44-hour work week, Monday to Friday, plus 4 hours on Saturday

Purpose of Position:

You will be responsible for providing cost-effective and quality healthcare of the highest professional standard to our patients and customers. You will coordinate interdepartmental workflow to enhance and ensure operational efficiency within a clinical setting in the areas of patient care, staff supervision, planning, coordinating, directing and evaluating all daily operational activities in an assigned patient care unit. You will be responsible for management of day-to-day operations of the clinic to maintain optimal operating function.

Responsibilities and Duties:

• Manage the day-to-day operations of the Clinic(s)
• Manage facilities, equipment, supplies, personnel, and resources in relation to cost containment
• Ensure a consistent high level of service and clinical standards are maintained in the clinics
• Assist the Operations Manager (or relevant Management) in planning, organizing and implementing policies and procedures
• Perform regular audits on a full spectrum of policies and procedures
• To supervise and educate newly employed staff
• Ensure familiarity with all roles in the clinic (Eg: Registration, Claiming, Dispensing, Treatment Rm, Medical Records)
• Managing staff by assigning and delegating tasks as needed
• Provide training and guidance on service and clinical quality standards
• Assist in planning and executing action plan to improve the service and clinical standards
• Engaged in the monitoring of discipline and conduct of all staff
• Examine and resolve complaints when needed
• Identify areas for improvement and engage in work process improvement projects to improve service quality and patient satisfaction at clinic level
• Support the management in operational plans of the clinic which includes preparing and analysing performance data of the clinic
• Managing internal and external communications, and answering queries about the clinic
• Perform quarterly constructive feedback on their performance to help them meet professional goals
• Conduct yearly appraisal together with the Operations team
• Understand and implement budget strategies for the clinic
• To undertake any other ad-hoc projects or any other responsibilities and assignments as assigned by the Management

Key Skills:

• Experience in supervisory role
• Possess the art of service excellence
• Excellent written and spoken English
• Good interpersonal skills and ability to work with colleagues from cross departments
• Ability to be both a team leader and team player
• Pro-active, patient oriented and progressive
• Ability to prioritize and exceed expectations
• Able to work in a stressful environment and has good coping mechanism
• Has empathy and problem-solving attitude
• Experience in management of feedback and service recovery
• Able to conduct on the job training for both service and clinical
• Ability to initiate and implement Standard Operating Procedures