Clinic Manager

Singapore Paincare Holdings Limited; Singapore; Vor Ort; SGD 52.000 - 72.000; Vollzeit

Zusammenfassung

Singapore Paincare Holdings Limited seeks an experienced Clinic Operations Manager to oversee daily GP clinic activities, ensure service excellence, and maintain clinical standards. You will support continuous improvement and effectively manage patient interactions in a fast-paced environment.

Responsibilities include registration, scheduling, billing, stock management, and coordination with doctors to enhance patient satisfaction. Night/weekend availability may be required to meet clinic needs.

Qualifikationen

• Minimum 3 years in a clinic environment, preferably in a managerial role.
• Demonstrated leadership to guide clinic staff and manage customer relations.
• Strong customer service orientation with knowledge of basic business processes.
• Excellent communication and interpersonal skills to interact with patients and team.
• Willingness to work nights and weekends as required.

Aufgaben

• Manage daily operations of the GP Clinic to ensure smooth functioning.
• Deliver high-quality service and uphold clinical standards across the clinic.
• Register patients, schedule appointments, and collect payments accurately.
• Perform general administrative duties including medical billing and invoices.
• Conduct monthly stock checks of drugs and consumables.

Kenntnisse

Leadership

Customer service

Communication

Jobbeschreibung

Job Summary

Responsible for managing day-to-day operations of a GP Clinic to ensure optimal functioning, high service quality, and clinical standards while supporting continuous improvement and patient satisfaction.

Responsibilities

• Manage daily operations of the GP Clinic to maintain smooth and efficient functioning
• Deliver consistent high-quality service and uphold clinical standards across the clinic
• Register patients, schedule appointments, dispense medications and consumables, and collect payments accurately
• Perform general administrative duties including updating medical billings and invoices
• Conduct monthly stock taking of drugs and consumables to ensure adequate inventory levels
• Assist doctors during treatments and medical examinations to support clinical care
• Plan and execute action plans to enhance service quality and clinical standards
• Investigate and resolve patient complaints promptly to maintain satisfaction
• Identify and lead work process improvement projects to boost service quality and patient experience
• Support management by preparing and analyzing clinic performance data for operational planning
• Undertake ad-hoc projects and additional responsibilities as assigned by management
• Communicate effectively in Mandarin to engage with Chinese-speaking patients and ensure clear understanding

Required competencies and certifications

• Minimum 3 years’ experience in a clinic environment, preferably in a managerial role
• Demonstrated leadership skills to guide clinic staff and manage customer relations effectively
• Strong customer service orientation with knowledge of basic business management processes
• Excellent communication and interpersonal skills to interact with patients and team members
• Availability to work nights and weekends as required

Other Information

• NOTE: Only shortlisted candidates will be contacted