Assistant Centre Manager

7+ ACADEMY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading learning centre in Singapore is looking for an Assistant Centre Manager to oversee daily operations and enhance the learning experience for students. The role involves training staff, managing customer queries, and ensuring adherence to operational standards. Candidates should be bilingual in English and Mandarin, possess a passion for customer service, and have a strong sales background. This role offers a dynamic start-up culture with opportunities for growth in the education sector.

Qualifications

• Ability to communicate in Mandarin with customers.
• Experience in sales and customer service in an education setting.
• Meeting sales goals in a target-driven environment.

Responsibilities

• Lead day-to-day operations of the learning centre.
• Ensure adherence to Standard Operating Procedures for business operations.
• Train and mentor staff to maintain service excellence.
• Resolve customer queries efficiently.
• Implement enrolment strategies with the team.
• Oversee centre administration and record-keeping.
• Ensure welfare and standards of the learning environment.

Skills

Bilingual in English and Mandarin

Customer service orientation

Sales experience

Empathy and engagement skills

Education

Polytechnic or University graduates

Job description

The Role

Are you passionate about education and enjoy working in a people-focused environment?
We are a leading learning centre looking for an Assistant Centre Manager to lead our centre teams in ensuring smooth daily operations and exceptional learning experiences for our students and parents. This is a great opportunity for someone who enjoys managing people, improving processes, and driving results in a dynamic, people-centric environment.

Responsibilities

• Lead the day-to-day operations of our learning centre.
• Build and ensure adherence to Standard Operating Procedures (SOPs) for smooth and consistent business operations.
• Train, mentor, and coach new hires and existing team members to maintain service excellence.
• Plan and manage staff rosters to ensure sufficient manpower during all operating hours.
• Resolve customer queries professionally and promptly.
• Work with the Enrolment team to implement enrolment strategies and meet centre enrolment targets.
• Collaborate with the Teachers Team Lead on teacher deployment and operational needs.
• Coordinate with the Business Planning team on timetable optimization and centre efficiency.
• Oversee centre administration, including payments, petty cash, and record-keeping.
• Uphold student welfare and centre standards, ensuring a safe, clean, and conducive learning environment.

Requirements

• Bilingual in English and Chinese (Majority of customers are from China. Successful candidates needed to communicate with these customers in Mandarin).
• Passion for customer service, preferably within the education or ed-tech space.
• Experience in developing new opportunities, closing sales, and exceeding the target-driven environment, focusing on B2C customers (e.g. young learners, parents, and their guardians).
• Demonstrated success in achieving ambitious sales goals.
• You are energetic, hungry for success, and achievement-oriented while being empathetic engaging, and consultative to our customers.
• Poly/Uni Graduates are welcome to apply

The right opportunity awaits the right candidate for the job. Apply today!

Be part of a high-performing start-up culture and Grow with a education services company on the way up!