ASP Operations Lead: Repair Network & KPI Excellence

Asus Global Pte Ltd; Singapore; Remote; SGD 52,000 - 76,000; Full time

Job summary

Internsg in Singapore is seeking a detail-oriented professional to oversee end-to-end frontend repair operations and manage Authorized Service Providers. You will report to the Country Service Manager in Singapore and ensure all repair activities align with ASUS policies, guidelines and SOPs.

You will drive KPI performance across the repair network, monitor CSC 10 KPIs, prepare weekly reports, review ASP and RC performance, and coordinate with partners to resolve escalations and drive continuous

Qualifications

• Diploma or degree in IT, engineering, business, operations or related field.
• At least 2 years in repair or service operations.
• At least 2 years handling Authorized Service Providers / repair centers or external vendors.
• Strong data analysis and KPI reporting experience.
• Advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables).
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage end-to-end repair operations from customer unit send-in to return.
• Drive service performance and monitor weekly KPI targets.
• Prepare weekly KPI reports and provide actionable insights.
• Review ASPs and RCs performance against ASUS standards.
• Lead investigations of escalations with internal/external teams.
• Monitor vendor performance and drive improvements with ASP partners.
• Identify process improvements while ensuring compliance.

Skills

Data analytics

KPI tracking

Stakeholder management

Problem solving

Communication

Education

Diploma or degree in IT/Engineering/Business/Operations

Related discipline degree

Tools

Excel (VLOOKUP/XLOOKUP)

Job description

Internsg in Singapore is seeking a detail-oriented professional to oversee end-to-end frontend repair operations and manage Authorized Service Providers. You will report to the Country Service Manager in Singapore and ensure all repair activities align with ASUS policies, guidelines and SOPs.

You will drive KPI performance across the repair network, monitor CSC 10 KPIs, prepare weekly reports, review ASP and RC performance, and coordinate with partners to resolve escalations and drive continuous