Technical Service Operations Lead

OSIM; Singapore; Sur place; SGD 70 000 - 95 000; Plein temps

Résumé du poste

OSIM in Singapore is seeking a Service Operations Lead to guide technicians and support staff in achieving departmental KPIs and service standards.

You will monitor team performance, attendance, productivity and quality, providing coaching as needed, and coordinate manpower planning, schedules and deployments to ensure timely service delivery. You will work with internal teams to resolve issues and act as escalation point for day-to-day operations.

Qualifications

• Diploma or Degree in Engineering or related discipline.
• Minimum 3 years of relevant experience in technical service, after-sales service, repair operations, or service operations.
• Proven experience in leading or supervising a team of technicians or service support personnel.
• Strong leadership, communication, interpersonal, organisational, and problem-solving skills.
• Ability to plan, prioritise, and manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office applications
• Customer-focused with a strong commitment to operational excellence and continuous improvement.

Responsabilités

• Lead and support technicians and support staff to achieve departmental KPIs and service standards.
• Monitor team performance, attendance, productivity and work quality, providing coaching where required.
• Support the HOD in managing the daily operations and service standards of the Technical Service Department.
• Coordinate manpower planning, technicians’ schedules, job assignments and deployment to ensure timely and efficient service delivery.
• Work closely with internal teams to resolve operational issues and support smooth customer service delivery.
• Serve as the operational escalation point for day-to-day issues by resolving routine operational matters and escalating issues requiring further review or decision-making to the HOD where appropriate.
• Oversee spare parts inventory, stock availability and procurement coordination.
• Monitor repair quality, documentation and service processes, and follow up on corrective actions and improvements.
• Manage departmental administration, service records and KPI reporting.
• Support departmental projects, system enhancements, digitalisation and process improvement initiatives, as well as other duties assigned by the HOD.

Connaissances

Team leadership

Coaching

Communication

Interpersonal skills

Organisational skills

Problem solving

Task prioritisation

Microsoft Office

Formation

Engineering degree

Outils

Microsoft Office

Description du poste

OSIM in Singapore is seeking a Service Operations Lead to guide technicians and support staff in achieving departmental KPIs and service standards.

You will monitor team performance, attendance, productivity and quality, providing coaching as needed, and coordinate manpower planning, schedules and deployments to ensure timely service delivery. You will work with internal teams to resolve issues and act as escalation point for day-to-day operations.