ASP Operations Executive

ASUS; Singapore; Presencial; SGD 70.000 - 90.000; Jornada completa

Descripción de la vacante

ASUS Singapore is seeking a results-driven professional to oversee end-to-end frontend repair operations and Authorized Service Provider management. You will drive efficiency, service quality and KPI performance across the repair network, ensuring all activities comply with ASUS policies and SOPs.

Reporting to the Country Service Manager, you will manage the repair journey from customer send-in to return, monitor weekly KPIs, prepare reports, collaborate with ASPs and RCs, and lead process

Formación

• Diploma or degree in IT, Engineering, Business, Operations or related discipline.
• Minimum 2 years in repair operations, service operations, technical support or after-sales service.
• Minimum 2 years of experience managing Authorized Service Providers, Repair Centers or external service vendors.
• Strong experience in data analysis, KPI tracking and performance reporting.
• Proficient in Excel (VLOOKUP/XLOOKUP, Pivot Tables) and data analysis.

Responsabilidades

• Oversee end-to-end repair operations across the repair network.
• Drive service performance by monitoring weekly KPIs and identifying gaps.
• Prepare weekly KPI reports and provide actionable insights.
• Collaborate with ASPS and Repair Centers to review performance and standards.
• Lead investigations and resolutions of escalations with internal/external partners.
• Monitor vendor performance and drive continuous improvement initiatives.
• Identify opportunities to improve repair processes, turnaround time and quality.

Conocimientos

Data analysis

KPI tracking

Vendor management

Stakeholder management

Communication skills

Problem-solving

Educación

Diploma or Degree in IT/Engineering/Business/Operations

Herramientas

Excel

Microsoft Office

Descripción del empleo

Reporting to the Country Service Manager in Singapore, you will be responsible for overseeing end-to-end frontend repair operations and Authorized Service Provider (ASP) management. You will drive operational efficiency, service quality and KPI performance across the repair network, while ensuring all repair activities are carried out in accordance with ASUS policies, guidelines and SOPs.

Key Responsibilities:

• Manage End-to-End Repair Operations
• Oversee the complete repair journey, from customer unit send-in and diagnosis through repair completion and return to the end user, ensuring timely and quality service delivery.
• Drive Service Performance
• Monitor and maintain weekly performance against the CSC 10 KPIs, identifying performance gaps and driving corrective actions to achieve service targets.
• Performance Reporting & Analysis
• Prepare weekly KPI reports, analyze operational data and provide insights on key trends, performance gaps and improvement opportunities, together with actionable follow-up plans.
• Work closely with Authorized Service Providers (ASPs) and Repair Centers (RCs) to review operational performance, service quality and adherence to ASUS standards, policies and SOPs.
• Lead the investigation and resolution of service and repair-related escalations, coordinating with relevant internal teams and external partners to ensure timely resolution and customer satisfaction.
• Monitor vendor performance and service levels, conduct regular performance reviews and drive continuous improvement initiatives with ASP partners.
• Process Improvement & Compliance
• Identify opportunities to improve repair processes, turnaround time, service quality and operational efficiency while ensuring compliance with established procedures and service standards.

Job Requirements:

• Diploma or Degree in Information Technology, Engineering, Business, Operations or a related discipline.
• Minimum 2 years of experience in repair operations, service operations, technical support or after-sales service.
• Minimum 2 years of experience managing Authorized Service Providers, Repair Centers or external service vendors.
• Strong experience in data analysis, KPI tracking and performance reporting.
• Proficient in Microsoft Office, particularly Excel (VLOOKUP/XLOOKUP, Pivot Tables, data analysis and reporting).
• Strong vendor management, problem-solving and stakeholder management skills.
• Good communication skills with the ability to manage escalations and work effectively with internal and external stakeholders.
• Proactive, detail-oriented and comfortable working in a fast-paced, performance-driven environment.