ASP Operations Executive

Asus Global Pte Ltd; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

Internsg in Singapore is seeking a detail-oriented professional to oversee end-to-end frontend repair operations and manage Authorized Service Providers. You will report to the Country Service Manager in Singapore and ensure all repair activities align with ASUS policies, guidelines and SOPs.

You will drive KPI performance across the repair network, monitor CSC 10 KPIs, prepare weekly reports, review ASP and RC performance, and coordinate with partners to resolve escalations and drive continuous

Qualifications

• Diploma or degree in IT, engineering, business, operations or related field.
• At least 2 years in repair or service operations.
• At least 2 years handling Authorized Service Providers / repair centers or external vendors.
• Strong data analysis and KPI reporting experience.
• Advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables).
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage end-to-end repair operations from customer unit send-in to return.
• Drive service performance and monitor weekly KPI targets.
• Prepare weekly KPI reports and provide actionable insights.
• Review ASPs and RCs performance against ASUS standards.
• Lead investigations of escalations with internal/external teams.
• Monitor vendor performance and drive improvements with ASP partners.
• Identify process improvements while ensuring compliance.

Skills

Data analytics

KPI tracking

Stakeholder management

Problem solving

Communication

Education

Diploma or degree in IT/Engineering/Business/Operations

Related discipline degree

Tools

Excel (VLOOKUP/XLOOKUP)

Job description

Reporting to the Country Service Manager in Singapore, you will be responsible for overseeing end-to-end frontend repair operations and Authorized Service Provider (ASP) management. You will drive operational efficiency, service quality and KPI performance across the repair network, while ensuring all repair activities are carried out in accordance with ASUS policies, guidelines and SOPs.

Key Responsibilities:

• Manage End-to-End Repair Operations
• Oversee the complete repair journey, from customer unit send-in and diagnosis through repair completion and return to the end user, ensuring timely and quality service delivery.
• Drive Service Performance
• Monitor and maintain weekly performance against the CSC 10 KPIs, identifying performance gaps and driving corrective actions to achieve service targets.
• Performance Reporting & Analysis
• Prepare weekly KPI reports, analyze operational data and provide insights on key trends, performance gaps and improvement opportunities, together with actionable follow-up plans.
• Authorized Service Providers & Repair Centre Management
• Work closely with Authorized Service Providers (ASPs) and Repair Centers (RCs) to review operational performance, service quality and adherence to ASUS standards, policies and SOPs.
• Escalation Management
• Lead the investigation and resolution of service and repair-related escalations, coordinating with relevant internal teams and external partners to ensure timely resolution and customer satisfaction.
• Vendor Performance Management
• Monitor vendor performance and service levels, conduct regular performance reviews and drive continuous improvement initiatives with ASP partners.
• Process Improvement & Compliance
• Identify opportunities to improve repair processes, turnaround time, service quality and operational efficiency while ensuring compliance with established procedures and service standards.

Job Requirements:

• Diploma or Degree in Information Technology, Engineering, Business, Operations or a related discipline.
• Minimum 2 years of experience in repair operations, service operations, technical support or after-sales service.
• Minimum 2 years of experience managing Authorized Service Providers, Repair Centers or external service vendors.
• Strong experience in data analysis, KPI tracking and performance reporting.
• Proficient in Microsoft Office, particularly Excel (VLOOKUP/XLOOKUP, Pivot Tables, data analysis and reporting).
• Strong vendor management, problem-solving and stakeholder management skills.
• Good communication skills with the ability to manage escalations and work effectively with internal and external stakeholders.
• Proactive, detail-oriented and comfortable working in a fast-paced, performance-driven environment.