Technical Services Lead – Client-Facing Ops & Mentorship

aseanet manpower consulting pte. ltd.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

ASEANet Manpower Consulting Pte Ltd in Singapore is seeking a skilled professional to manage end-to-end service and maintenance operations, acting as the main liaison for clients on service matters. You will lead the service team, define scopes, allocate resources, and monitor performance through KPIs to ensure timely delivery of maintenance commitments.

We value hands-on experience with security systems (ISMS, Access Control, IDS, CCTV), strong technical acumen in hardware and software, and

Qualifications

• Minimum Nitec or Diploma in Electrical/Electronic Engineering with at least 3 years of relevant experience.
• Practical experience in operating and maintaining security systems such as ISMS, Access Control, IDS, and CCTV is essential.
• Familiarity with system configuration, application programming, and integration with third-party platforms is a strong advantage.
• Technically proficient with both hardware and software solutions.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage end-to-end service and maintenance operations to ensure workflow efficiency
• Act as the primary point of contact for clients on all service and maintenance-related matters
• Lead and mentor the service team to deliver high-quality support and maintenance solutions
• Define service scopes, develop execution plans, allocate resources, and monitor progress through key performance metrics
• Implement innovative team deployment strategies and streamline task distribution for service delivery
• Handle daily client communications, managing expectations to ensure service excellence
• Proactively identify opportunities to enhance customer satisfaction and strengthen client relationships
• Maintain in-depth understanding of each client’s business structure, needs, and objectives
• Oversee multiple operational facets within the service department to ensure optimal performance
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients

Skills

Security systems

ISMS

Access Control

IDS

CCTV

Electrical/Electronic Engineering

Team Leadership

Client communication

Analytical thinking

Education

Nitec or Diploma in Electrical/Electronic Engineering

Tools

System configuration

Application programming

Third-party integration

Job description

ASEANet Manpower Consulting Pte Ltd in Singapore is seeking a skilled professional to manage end-to-end service and maintenance operations, acting as the main liaison for clients on service matters. You will lead the service team, define scopes, allocate resources, and monitor performance through KPIs to ensure timely delivery of maintenance commitments.

We value hands-on experience with security systems (ISMS, Access Control, IDS, CCTV), strong technical acumen in hardware and software, and