ASEAN Service Growth Driver

Smith & Nephew's gynecology business; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working model

Annual bonus

Pension schemes

Private health & dental plans

Volunteer hours

Job summary

Smith+ Nephew is seeking a Service Growth Manager to accelerate service revenue growth across India and ASEAN by transforming Service into a commercial growth engine. The role drives lifecycle monetization of the installed base through service contracts, repairs, rentals, refurbishment, and value-added services, partnering with Commercial, Marketing, and Service Operations teams.

The position owns execution of regional service growth initiatives and ensures service becomes a strategic

Qualifications

• Bachelor's degree in biomedical engineering, electronics, medical technology, business or related field.
• 10+ years of experience in Medical Devices across commercial, service, lifecycle management, or growth roles.
• Strong commercial acumen with ability to influence sales orgs and cross-functional stakeholders without direct authority.
• Experience across multi-country or regional environments, preferably in emerging markets.
• Data-driven decision maker with execution mindset and ability to translate strategy into actionable plans.
• Travel: 30% regional travel.

Responsibilities

• Drive measurable service revenue growth across ASEAN.
• Increase service contract penetration and lifecycle monetization.
• Develop and execute regional service growth plans aligned with EM strategy.
• Build and maintain a qualified service opportunity pipeline.
• Partner with Sales to embed service within capital sales strategy.
• Position service as a value driver during customer acquisition and retention.
• Support commercial teams in identifying service upsell and cross-sell opportunities.
• Track and manage KPIs and deploy dashboards with regional stakeholders.

Skills

Commercial acumen

Stakeholder management

Cross-functional collaboration

Presentation skills

Data-driven decisions

Education

Bachelor's degree in Biomedical Engineering

MBA

Six Sigma certification

Job description

Smith+ Nephew is seeking a Service Growth Manager to accelerate service revenue growth across India and ASEAN by transforming Service into a commercial growth engine. The role drives lifecycle monetization of the installed base through service contracts, repairs, rentals, refurbishment, and value-added services, partnering with Commercial, Marketing, and Service Operations teams.

The position owns execution of regional service growth initiatives and ensures service becomes a strategic