ASEAN Service Growth Manager

Smith & Nephew's gynecology business; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working model

Annual bonus

Pension schemes

Private health & dental plans

Volunteer hours

Job summary

Smith+ Nephew is seeking a Service Growth Manager to accelerate service revenue growth across India and ASEAN by transforming Service into a commercial growth engine. The role drives lifecycle monetization of the installed base through service contracts, repairs, rentals, refurbishment, and value-added services, partnering with Commercial, Marketing, and Service Operations teams.

The position owns execution of regional service growth initiatives and ensures service becomes a strategic

Qualifications

• Bachelor's degree in biomedical engineering, electronics, medical technology, business or related field.
• 10+ years of experience in Medical Devices across commercial, service, lifecycle management, or growth roles.
• Strong commercial acumen with ability to influence sales orgs and cross-functional stakeholders without direct authority.
• Experience across multi-country or regional environments, preferably in emerging markets.
• Data-driven decision maker with execution mindset and ability to translate strategy into actionable plans.
• Travel: 30% regional travel.

Responsibilities

• Drive measurable service revenue growth across ASEAN.
• Increase service contract penetration and lifecycle monetization.
• Develop and execute regional service growth plans aligned with EM strategy.
• Build and maintain a qualified service opportunity pipeline.
• Partner with Sales to embed service within capital sales strategy.
• Position service as a value driver during customer acquisition and retention.
• Support commercial teams in identifying service upsell and cross-sell opportunities.
• Track and manage KPIs and deploy dashboards with regional stakeholders.

Skills

Commercial acumen

Stakeholder management

Cross-functional collaboration

Presentation skills

Data-driven decisions

Education

Bachelor's degree in Biomedical Engineering

MBA

Six Sigma certification

Job description

Life Unlimited. At Smith+ Nephew, we craft and manufacture technology that takes the limits off living.

The Service Growth Manager is responsible for accelerating service revenue growth across India and ASEAN by transforming Service into a commercial growth engine. The role drives lifecycle monetization of the installed base through service contracts, repairs, rentals, refurbishment, and value-added services, working in close partnership with Commercial, Marketing, and Service Operations teams. This position owns execution of regional service growth initiatives and ensures service becomes a strategic differentiator supporting sustainable business performance.

Responsibilities

• Drive measurable service revenue growth across ASEAN.
• Increase service contract penetration and lifecycle monetization.
• Develop and execute regional service growth plans aligned with EM strategy.
• Build and maintain a qualified service opportunity pipeline.
• Partner with Sales leadership to embed service within capital sales strategy.
• Position service as a value driver during customer acquisition and retention.
• Support commercial teams in identifying service upsell and cross-sell opportunities.
• Influence commercial mindset shift from Service as Cost to Service as Growth Driver.
• Improve install base visibility and service coverage.
• Identify non-contracted systems and convert into recurring revenue.
• Drive adoption of standardized service offerings and pricing frameworks.
• Deploy contracts, refurbishment, rental, and value-added services programs.
• Support launch and scaling of new service offerings.
• Ensure regional adoption of global service frameworks.
• Track and manage KPIs: Service revenue growth, Contract capture rate, Install base coverage, Lead generation & conversion, Customer experience indicators.
• Implement dashboards and governance rhythm with regional stakeholders.
• Act as primary interface between Service, Commercial, Marketing, and Finance.
• Support regional leaders in executing service growth initiatives.
• Enable field teams through structured engagement and coaching.

Success Measures

• Service revenue growth vs target
• Contract penetration improvement
• Install base visibility expansion
• Qualified service pipeline creation
• Contribution to margin (STGP) improvement
• Adoption of service growth initiatives across markets

Requirements

• Bachelor's degree in biomedical engineering, Electronics, Medical Technology, Business, or a related field. MBA or equivalent commercial/business experience preferred.
• 10+ years of experience in Medical Devices across commercial, service, lifecycle management, or business growth roles.
• Demonstrated track record of driving measurable revenue growth, lifecycle monetization, or business expansion initiatives.
• Strong commercial acumen with proven ability to influence sales organizations and cross‑functional stakeholders without direct authority.
• Experience working across multi‑country or regional environments, preferably within emerging markets.
• Ability to operate effectively in transformation and growth environments with high organizational complexity.
• Data‑driven decision maker with strong execution mindset and ability to translate strategy into actionable plans.
• Excellent stakeholder management and collaboration skills, and the ability to navigate challenging commercial dynamics constructively.
• Strong presentation and communication skills, capable of engaging senior leadership and translating technical/service concepts into business value.
• Experience building business cases, growth plans, or commercial initiatives is highly desirable.
• Six Sigma or process improvement certifications are advantageous but not mandatory.
• Travel: 30% regional/market travels.
• Physical Demands: Regular lifting, travel, and on‑site work in hospital environments may be required.

Benefits

• Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com
• Generous annual bonus and pension schemes, Save As You Earn share options.
• Flexible vacation and time off, paid holidays and paid volunteering hours.
• Private health and dental plans, healthcare cash plans, income protection, life assurance and much more.
• Hybrid working model.
• Hands‑on, team‑customised, mentorship.

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