ASEAN Customer Success Manager - Crypto & AML

Crypto Pro Network; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A dynamic technology company in Singapore is seeking a Customer Success Manager to enhance customer engagement and optimize their use of our solutions. The ideal candidate will have significant experience in the blockchain or cybersecurity sectors, demonstrated account management skills, and fluency in both English and Mandarin. This role involves onboarding new customers, providing mentorship, and ensuring customer needs are met effectively. The company is committed to fostering a diverse workplace and ensuring a supportive environment.

Qualifications

• Solid commercial experience within the blockchain/crypto technology, cybersecurity, or data analytics industry.
• Demonstrated knowledge of service delivery or account management.
• Possession of strong presentation and communication skills.

Responsibilities

• Facilitate onboarding of new customers to align with solutions.
• Engage with customers to understand their challenges and goals.
• Provide proactive advice and mentorship on solutions.

Skills

Commercial experience in blockchain/crypto technology

Service delivery or account management

Strong presentation skills

Analytical skills for data analysis

Fluent in English and Mandarin

Job description

A dynamic technology company in Singapore is seeking a Customer Success Manager to enhance customer engagement and optimize their use of our solutions. The ideal candidate will have significant experience in the blockchain or cybersecurity sectors, demonstrated account management skills, and fluency in both English and Mandarin. This role involves onboarding new customers, providing mentorship, and ensuring customer needs are met effectively. The company is committed to fostering a diverse workplace and ensuring a supportive environment.