APAC Institutional CSM — Crypto Growth & Adoption

TempoAtlas; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Equity

Parental leave

Vacation

Job summary

BitGo is seeking a Customer Success Manager based in Singapore to nurture relationships with institutional clients across the APAC region. You will work with Sales, Engineering, Product, and Support to maximize value and drive long-term success.

You will guide clients through deployments, monitor health metrics, and lead strategic reviews with executives to identify expansion opportunities. A strong background in fintech or crypto is preferred.

Qualifications

• 2+ years of experience in account management or customer success in technology or financial services.
• Ability to guide customers through complex transitions as a trusted consultant.
• Strong analytical skills to translate data into actionable strategies.
• Experience managing high-value portfolios (>$1M ARR) and driving expansions/renewals.

Responsibilities

• Serve as a dedicated advisor to institutional clients across APAC, helping them optimize BitGo’s offerings.
• Build and maintain relationships with key stakeholders for ongoing engagement and satisfaction.
• Develop tailored success strategies with clients, identifying goals and KPIs to track progress.
• Conduct regular check-ins to review progress and align on strategic objectives.
• Provide insights on platform enhancements and best practices to drive adoption.
• Lead executive and technical reviews, guiding on expansion opportunities.
• Collaborate with Sales to identify renewals and upsell opportunities.
• Coordinate with Solutions Engineering to onboard and activate new accounts for long-term success.
• Translate client feedback into actionable product improvements.
• Monitor customer health metrics to mitigate churn.

Skills

Account management

Customer success

Analytical skills

Portfolio management

Executive communication

Project management

Crypto familiarity

Job description

BitGo is seeking a Customer Success Manager based in Singapore to nurture relationships with institutional clients across the APAC region. You will work with Sales, Engineering, Product, and Support to maximize value and drive long-term success.

You will guide clients through deployments, monitor health metrics, and lead strategic reviews with executives to identify expansion opportunities. A strong background in fintech or crypto is preferred.