Enterprise Crypto Success Manager

Hood L2; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Base salary + bonus + equity

100% company paid health insurance

Parental leave

Job summary

BitGo is seeking a Customer Success Manager based in Singapore to nurture relationships with APAC clients and maximize adoption of our digital asset platform across custody, wallets, staking, and settlement services.

You will collaborate with Sales, Engineering, Product, and Support to drive renewals, expansions, and long-term value, using data-driven insights to guide clients and ensure measurable success.

Qualifications

• 2+ years of experience in account management, customer success, or similar roles in technology or financial services.
• Ability to guide customers through complex transitions as a trusted consultant.
• Strong analytical skills to interpret customer data and translate insights into strategies.
• Experience managing high-value portfolios ($1M+ ARR) and driving expansions/ renewals.
• Ability to create structured success plans and track progress toward business outcomes.
• Excellent communication with executive leadership and technical stakeholders.
• Strong problem-solving and proactive mindset to anticipate challenges and deliver solutions.
• Project management expertise to drive CS initiatives.
• Familiarity with cryptocurrency, trading, or digital asset custody is a plus.

Responsibilities

• Serve as a dedicated advisor to institutional clients, guiding use of BitGo offerings.
• Build and maintain relationships with key stakeholders for ongoing engagement and satisfaction.
• Partner with clients to develop tailored success strategies and KPIs.
• Conduct regular check-ins to review progress and align on strategic objectives.
• Use client usage data to provide recommendations that drive adoption and value.
• Lead strategic business reviews with executives and technical stakeholders.
• Collaborate with Sales to identify renewals and upsell opportunities.
• Work with Solutions Engineering to onboard and activate new accounts.
• Translate client feedback into actionable product improvements.
• Proactively monitor health metrics to mitigate churn.
• Advise on deployment strategies across communication channels.

Skills

Account management

Customer success

Analytical skills

High-value portfolios

Communication

Problem solving

Project management

Crypto familiarity

Job description

BitGo is seeking a Customer Success Manager based in Singapore to nurture relationships with APAC clients and maximize adoption of our digital asset platform across custody, wallets, staking, and settlement services.

You will collaborate with Sales, Engineering, Product, and Support to drive renewals, expansions, and long-term value, using data-driven insights to guide clients and ensure measurable success.