Ascott Host

The Ascott Limited; Singapore; On-site; SGD 33,480 - 50,220; Full time

Benefits offered by this job

Comprehensive medical coverage

Flexible benefits

Learning and development opportunities

Subsidised rates at Ascott Serviced Residences

Wellness programmes

Job summary

The Ascott Limited in Singapore seeks a dedicated Guest Service Officer to provide exceptional service and ensure a memorable stay for our residents. You will manage in-room check-ins, address resident inquiries, and maintain individualized accounts, creating a welcoming atmosphere.

Applicants should have at least 3 years of hospitality experience and a relevant degree or diploma. This role offers a 5-day work week, medical coverage, and opportunities for learning and development.

Qualifications

• At least 3 years of relevant work experience in hospitality.
• Attained a Degree or Diploma in Hospitality or Hotel Management.
• Service-oriented, attentive to details, and observant.
• Fluent in verbal and written English.

Responsibilities

• Ensure residents are well taken care of from arrival to departure.
• Provide in-room check-in service for VIP residents.
• Attend to and anticipate all residents' queries.
• Maintain residents’ accounts and information.
• Build relationships with local businesses.

Skills

Service orientation

Attention to detail

Fluent in English

Interpersonal skills

Problem-solving

Education

Degree or Diploma in Hospitality or Hotel Management

Job description

You will provide a high level of personalised service to exceed the expectations of residents. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provides a sense of home away from home. You will work with the Housekeeping, Engineering and Security Departments and report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

• Ensure residents are well taken care of from the point of their arrival to departure
• Provide in‑room check‑in service for all VIP residents
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Maintain residents’ accounts, information and preference profiles
• Handle and record resident feedback and complaints, performing the appropriate service recovery and refer them to supervisors and managers
• Receive and convey messages to residents promptly
• Put together memorable affairs and events for residents
• Build relationships with local businesses to create partnerships for our residents
• Create an atmosphere that makes a ‘wow’ impression on the residents
• Have close collaborations with your colleagues from the different departments to provide a personalised and seamless stay for all our residents
• Perform related tasks as assigned

Job Requirements

• At least 3 years of relevant work experience preferably in the hospitality industry
• Attained at least a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification
• Service‑oriented, attentive to details and observant
• Fluent in verbal and written English
• Passion in learning a variety of tasks, having meaningful conversations with others and creating memorable events
• Willingness to perform shifts

Benefits

• 5‑day work week in consideration of our culture of work‑life balance
• Flexible benefits with comprehensive medical coverage for self and family
• Learning and development opportunities
• Subsidised rates at Ascott Serviced Residences
• Advocate staff volunteerism
• Wellness programmes

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.