Area Manager (F&B)

Jollibee; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Jollibee Singapore is seeking an experienced Operations Manager to drive productivity across our group of stores. You will visit outlets to evaluate operations, cleanliness and efficiency, set standards, lead store managers, and ensure sales targets are met.

The role requires 4–6 years in F&B in a managerial capacity, experience managing more than 3 outlets, strong leadership and communication skills, and the ability to multi-task and work under pressure, including weekends and public holidays.

Qualifications

• 4–6 years’ experience in F&B, in managerial role.
• Experience in managing more than 3 outlets.
• Good leadership and communication skills.
• Able to multi task and work under pressure.
• Willing to work weekends and public holidays.

Responsibilities

• Drive the organization’s productivity aspirations across the group of stores to ensure efficiency.
• Visit stores to evaluate operations, cleanliness, and efficiency of each area of the stations.
• Promotes a positive working culture across the stores and drives the achievement of sales results.
• Participates in the hiring and training of crews and Managers.
• Oversee the work, ordering and schedules of outlets.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Set standards and objectives for different outlets.
• Lead a team of store managers towards effective collaboration and attainment of goals.
• Undertake sound financial management to ensure stores are profitable and stay within budget.
• Ensure compliance with company’s policies and operational guidelines.
• Facilitate implementation of organizational strategies.
• Manage and review store operations and processes within the area/district.
• Review customer satisfaction, order processing, fulfilment and returns.
• Evaluate performance using key metrics and address issues to improve it
• Report to upper management on progress and issues
• Other tasks as assigned

Skills

Leadership

People management

Communication

Sales orientation

Job description

• Responsible for driving the organization’s productivity aspirations across the group of stores to ensure efficiency
• Visit stores to evaluate operations, cleanliness, and efficiency of each area of the stations
• promotes a positive working culture across the stores and drives the achievement of sales results
• Participates in the hiring and training of crews and Managers
• Oversee the work, ordering and schedules of outlets.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Set standards and objectives for different outlets
• Lead a team of store managers towards effective collaboration and attainment of goals
• Undertake sound financial management to ensure stores are profitable and stay within budget
• Ensure compliance with company’s policies and operational guidelines
• Facilitate implementation of organizational strategies.
• Manage and review store operations and processes within the area/district.
• Review customer satisfaction, order processing, fulfilment and returns.
• Evaluate performance using key metrics and address issues to improve it
• Report to upper management on progress and issues
• Other tasks as assigned
• 4 to 6 years’ experience in F&B, in managerial role.
• Experience in managing more than 3 outlets.
• Good leadership and communication skills
• Able to multi tasks and work under pressure.
• able to work weekend and PH
• energetic, adaptable, highly-driven and sales-oriented.
• Possesses strong people management skills and is able to engage with management
• Self-motivated and able to work in a fast-paced environment