Applications Analyst: Improve, Train & Support Systems

DENZAI HUATIONG PTE. LTD.; Singapore; Sur place; SGD 50 000 - 75 000; Plein temps

Résumé du poste

DENZAI HUATIONG PTE. LTD. is seeking a capable IT Support Analyst to maintain and optimize business applications in Singapore. You will analyze processes, design requirements, and ensure timely operation while delivering Level 1 user support.

The role emphasizes collaboration with cross-functional teams, documentation, UAT, and deployment activities, with a focus on reliability, incident tracking, and continuous improvement.

Qualifications

• Bachelor's or Diploma in Computer Science or related field.
• 2 years in application support and implementation with ticket management.
• Fluent in English (reading, writing, speaking).
• Strong communication, teamwork and problem-solving abilities.

Responsabilités

• Analyzing current system processes and defining functional requirements.
• Developing work schedules to ensure applications operate within set timelines.
• Providing system training and first-level user support.
• System monitoring and reporting to improve availability and reliability.
• Diagnosing and troubleshooting IT issues with root-cause analysis.
• Tracking incident statuses and updating users on progress.
• Maintaining technical procedures and documentation.
• Collaborating with cross-functional teams to resolve incidents promptly.
• Creating and maintaining system documentation, including Knowledge Based Articles for Level 1 Help Desk.

Connaissances

Problem-solving

Ticket management

English proficiency

Effective communication

Teamwork

SDLC knowledge

Innovative problem-solving

Formation

Bachelor's or Diploma in Computer Science or related field

Outils

Power BI

SharePoint

PowerApps

SQL Server

Description du poste

DENZAI HUATIONG PTE. LTD. is seeking a capable IT Support Analyst to maintain and optimize business applications in Singapore. You will analyze processes, design requirements, and ensure timely operation while delivering Level 1 user support.

The role emphasizes collaboration with cross-functional teams, documentation, UAT, and deployment activities, with a focus on reliability, incident tracking, and continuous improvement.