Enterprise Application Support Lead

National Trades Union Congress (NTUC); Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

NTUC in Singapore seeks an Application Support Analyst to maintain and improve enterprise applications. You will act as the bridge between business users, support teams, outsourced partners, and technical teams to ensure stability, security, and alignment with business needs.

Key duties include troubleshooting incidents, coordinating with vendors, and driving continuous improvements through automation and better monitoring. Minimum 2–5 years in similar roles and a degree in IT are expected.

Qualifications

• Bachelor's degree in a computer or IT-related field and hands-on enterprise app support experience.
• Experience working with vendors, outsourced teams, and developers.
• Strong analytical and problem-solving skills with root-cause analysis ability.

Responsibilities

• Provide day-to-day application support, troubleshooting, incident investigation, and issue resolution for assigned enterprise applications.
• Collaborate with business users, owners, vendors, and technical teams to diagnose issues and drive timely resolution.
• Analyze recurring incidents, identify trends, and propose permanent fixes to reduce recurrence.
• Gather, analyze, and document requirements for enhancements, fixes, and integrations.
• Coordinate changes, patches, upgrades, and releases with stakeholders and verify post-implementation results.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication skills

Independent worker

Education

Bachelor's degree in Computer Science or related field

Tools

APIs

Databases

Monitoring tools

Automation technologies

Job description

NTUC in Singapore seeks an Application Support Analyst to maintain and improve enterprise applications. You will act as the bridge between business users, support teams, outsourced partners, and technical teams to ensure stability, security, and alignment with business needs.

Key duties include troubleshooting incidents, coordinating with vendors, and driving continuous improvements through automation and better monitoring. Minimum 2–5 years in similar roles and a degree in IT are expected.