Senior Business Applications Analyst — Drive System Efficiency

POKKA PTE LTD; Singapore; On-site; SGD 75,000 - 110,000; Full time

Job summary

POKKA PTE LTD in Singapore seeks a Senior Business Analyst to provide first-level support for business applications and assist in process improvement initiatives. You will document requirements, analyse workflows, triage issues, and support digital transformation projects to enhance system efficiency and user experience.

Ideal candidates have a Diploma in Computer Science or Business IT, at least 3 years in L1 application support and 3 years in process improvement, with strong analytical and

Qualifications

• Diploma in Computer Science or Business IT or equivalent.
• At least 3 years of experience in process improvement.
• At least 3 years of L1 business application support experience.

Responsibilities

• Provide day-to-day support for business applications, ensuring system stability and timely user issue resolution.
• Manage and monitor support tickets, triage incidents by priority, coordinate with internal teams or vendors for prompt resolution.
• Track ticket progress, document actions, and follow standard workflows to meet SLAs.
• Conduct routine system checks and assist users with troubleshooting to maintain business continuity.
• Support continuous process improvement initiatives by documenting requirements and validating solutions.
• Assist project managers in change management, user training, and adoption of new systems.

Skills

Analytical skills

Stakeholder management

Requirements gathering

Communication

Change management

Troubleshooting

Education

Diploma in Computer Science or Business IT

Job description

POKKA PTE LTD in Singapore seeks a Senior Business Analyst to provide first-level support for business applications and assist in process improvement initiatives. You will document requirements, analyse workflows, triage issues, and support digital transformation projects to enhance system efficiency and user experience.

Ideal candidates have a Diploma in Computer Science or Business IT, at least 3 years in L1 application support and 3 years in process improvement, with strong analytical and