Business Applications Analyst: Drive System Improvements

DENZAI HUATIONG RESOURCES PTE. LTD.; Singapore; On-site; SGD 47,000 - 87,000; Full time

Job summary

DENZAI HUATIONG RESOURCES PTE. LTD. seeks an IT Application Support Analyst to monitor processes, troubleshoot issues, and provide first-level support to users across the business.

You will work with cross-functional teams, maintain technical procedures, and develop knowledge base articles. A Bachelor's degree and 2 years of relevant experience are required, along with strong English communication and teamwork. Experience with Power BI, SharePoint, PowerApps, and SQL Server is a plus.

Qualifications

• Bachelor's Degree or Diploma in Computer Science or a related field is required.
• 2 years of experience in application support and implementation with strong problem-solving and ticket management skills.
• Fluent in English (reading, writing, and speaking) and able to interact with both technical teams and end users.
• Excellent communication skills are essential for collaboration with cross-functional teams and stakeholders.
• Strong teamwork, integrity, self-motivation, and a positive attitude are important for success.
• Innovative approach to problem-solving and continuous improvement in processes.
• Good knowledge of application design principles, SDLC, and IT service management practices.

Responsibilities

• Analyzing current system processes
• Designing functional requirements
• Developing work schedules to ensure applications operate within set timelines
• Providing system training and first-level application support to users
• System monitoring and reporting aimed at process improvements to enhance operational availability and reliability
• Diagnosing and troubleshooting IT issues through root cause analysis
• Tracking problem statuses and updating users on incident progress
• Maintaining technical procedures and documentation
• Collaborating with cross-functional teams to resolve incidents promptly
• Creating and maintaining system and operational documentation, including Knowledge Based Articles for the Level 1 Help Desk

Skills

Fluent English

Communication skills

Teamwork

Problem solving

Self-motivation

SDLC knowledge

Vendor escalation experience

Education

Bachelor's degree or Diploma in Computer Science or related field

Tools

Power BI

SharePoint

PowerApps

SQL Server

Job description

DENZAI HUATIONG RESOURCES PTE. LTD. seeks an IT Application Support Analyst to monitor processes, troubleshoot issues, and provide first-level support to users across the business.

You will work with cross-functional teams, maintain technical procedures, and develop knowledge base articles. A Bachelor's degree and 2 years of relevant experience are required, along with strong English communication and teamwork. Experience with Power BI, SharePoint, PowerApps, and SQL Server is a plus.