L1 Support Engineer/Application Support(5k)

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a skilled L1 Support Engineer/Application Support to join the team. You will monitor support mailboxes, log and track tickets, triage incidents, and coordinate with technical teams to resolve issues efficiently.

Ideal candidates have IT Helpdesk/L1/L2 experience, familiarity with Salesforce, Workato, UiPath, Workday, Tableau and Slack, plus experience with ServiceNow or Jira and strong stakeholder communication.

Qualifications

• Experience in IT Helpdesk / Application Support / L1 or L2 Operations.
• Familiarity with CRM, automation, and workflow platforms listed in the job description.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Monitor and manage support mailboxes and user requests.
• Log, track and manage support tickets to ensure SLA compliance.
• Triage incidents and elevate complex issues to the L2/AMS team.
• Coordinate with technical teams to ensure timely issue resolution.
• Communicate with end users on issue status and resolution timelines.
• Maintain support documentation, runbooks and knowledge base articles.
• Support recurring governance and compliance activities.

Skills

IT Helpdesk

L1/L2 Support

Stakeholder management

Communication skills

Tools

Salesforce CRM

Salesforce Marketing Cloud

Workato

UiPath

Workday (Cumulus)

Tableau

Slack

ServiceNow

Jira

Job description

We are looking for a skilled and motivated L1 Support Engineer/Application Support professional to join our team in Singapore. If you have a passion for solving technical issues, providing excellent customer service, and ensuring smooth application operations, we want to hear from you!

Key Responsibilities

• Monitor and manage support mailboxes and user requests.
• Log, track and manage support tickets to ensure SLA compliance.
• Triage incidents and elevate complex issues to the L2/AMS team.
• Coordinate with technical teams to ensure timely issue resolution.
• Communicate with end users on issue status and resolution timelines.
• Maintain support documentation, runbooks and knowledge base articles.
• Support recurring governance and compliance activities.

Preferred Skills & Experience

• IT Helpdesk / Application Support / L1 or L2 Operations experience.
• Familiarity with one or more of the following platforms:
• Salesforce CRM / Marketing Cloud
• Workato
• UiPath
• Workday (Cumulus)
• Tableau
• Slack
• Experience with ITSM tools such as ServiceNow, Jira or equivalent.
• Good communication and stakeholder management skills