Application Support Specialist [Singapore]

Sam Go; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Sam Go is seeking a dedicated IT support professional in Singapore to assist with application support, troubleshoot and resolve bugs, and work closely with development vendors. Candidates should possess a diploma or degree in IT or a related discipline, and experience in Unix is essential.

The role also includes providing detailed documentation for procedures and analyzing incidents to recommend resolutions. Teamwork and a curious, independent attitude are crucial for success in this position.

Qualifications

• Minimum diploma or degree in IT or a related discipline.
• Working experience in Unix is required.
• Experience with DB2, Oracle, and SFTP is advantageous but not mandatory.

Responsibilities

• Support applications and troubleshoot bugs.
• Work with development vendors and analyze incidents.
• Document application procedures and provide root cause analysis.

Skills

Unix

DB2

Oracle

SFTP

Teamwork

Independent working

Problem-solving

Education

Diploma or degree in IT or related discipline

Job description

• Full-time

Company Description

Daulfin Grey focus primarily in South East Asia. Their consultants are dominantly professionals who:

• have excelled in their core industries for >20 years
• built up a sizable network of contacts
• derive a keen sense of satisfaction matching abilities to opportunities

Job Description

• support applications
• troubleshoot and resolve bugs
• work with development vendor
• analyse incidents and recommend resolution options
• restore working order
• provide root cause analysis
• provide support from UAT to implementation to maintenance stages to audit
• recommend areas for improvement, including automation of manual tasks
• assume role of subject matter expert to end users
• escalate issues to stakeholders
• document application procedure

Qualifications

• diploma or degree in IT or related discipline
• working experience in Unix
• working experience in DB2, Oracle and SFTP, though not mandatory is advantageous
• excellent working attitude
• a curious and never-say-die attitude
• team player but can work independently